1. Remember The Patient ! By Ged Oliver CHD Collaborative

2. Who am I ? 22 years NHS experience – in Pathology Strong family history of CHD MI at 36 years of age Triple bypass at 38 years of age

3. The System Needs Improving ! Dont just sit and moan. GOYA – get off yer ass ( K.Akabusi ) Try and do something about it ! What do I about it?

4. The whole system? Primary care is only one part of a patients journey ! My experience was as 1 patient across the whole pathway It highlighted problems across the whole pathway

5. What is the aim of the NHS? 1. To give stress free employment for staff? 2. To provide a service for patients?

6. The Doctor

7. The Nurse

8. A Team !!

9. A Crowd – what do we see ?

10. Patients? Its Me

11. What do I want as a patient? Does the service I receive meet my needs? How could primary care provide a better service for me?

12. Access to my GP Previously – booked appointments only. OK for cardiac check-ups! Not acceptable for acute problems !!!!

13. Changes in GP Access I must phone on the day I require appointment. This is OK for acute problems – BUT What about check-ups??

14. What about ME!! I need regular check-up appointments. I live in Bury I work in Bradford I NEED TO BOOK NON URGENT APPOINTMENTS!!

15. Lets Start Listening to our Patients !! Lets think as patients – not as NHS staff trying to make stressful working lives better for ourselves !

16. REMEMBER you never know when you will be the patient !!