1. Hosted by SearchSAP.com’s SAP Report Card Vicki-lynn Brunskill, Editor, SearchSAP.com Jon Panker, Editorial Director, TechTarget

2. Hosted by About the survey Conducted via Web form, September, 2004 Invitations sent to SearchSAP members on nth name basis 300 surveys completed Results to be published on www.SearchSAP.com

3. Hosted by Demographics

4. Hosted by Company size “How many employees are in your entire organization?” N=300

5. Hosted by Location N=300

6. Hosted by Purchase power N=300 What is your role in purchasing products, services and/or technology?

7. Hosted by Deployment

8. Hosted by Deployment Which SAP release do you currently work with? 1.mySAP ERP 2.Enterprise 4.7 3.4.x 4.3.x or earlier Which SAP release do you currently work with? 0/0

9. Hosted by Release profile “Which SAP release do you currently work with?”

10. Hosted by Migration plans If you are not using Enterprise or mySAP ERP, when will you upgrade? N=300

11. Hosted by 0/0 1.Enterprise 2.mySAP ERP Which upgrade path will you follow?

12. Hosted by Migration plans Which upgrade path will you follow? N=300

13. Hosted by NetWeaver “How well do you believe you understand SAP’s NetWeaver initiative?” N=300 2003 2004

14. Hosted by 0/0 1. Yes 2. No 3. Not Sure Do you plan to incorporate NetWeaver into your system?

15. Hosted by NetWeaver “Do you plan to incorporate NetWeaver into your system? ” N=300

16. Hosted by Attitudes

17. Hosted by Value perception “What is your opinion of the following statement: ‘SAP products offer good value for the money?’”

18. Hosted by Market power in flux “Would you say SAP's market influence is…” N=300 2003 2004

19. Hosted by Support report “Rate your satisfaction with SAP customer support in these areas.” Avg. N=300 Very unsatisfied Very Satisfied

20. Hosted by Documentation “Rate your satisfaction with SAP documentation in these areas.” Avg. N=300 Very unsatisfied Very Satisfied

21. Hosted by Corporate Image “Which statement best describes SAP's corporate image?” N=300

22. Hosted by Conclusions Customers are, overall, pretty confident in SAP Customers are embracing Enterprise (4.7) NetWeaver message becoming clearer Customer support and documentation declined since 2003 Corporate image improved since 2003