1. Weekly Loss Zero Activity Report Let’s Be No.1 Value Innovation Contents 1. Root Cause Problem Summary 2. Root Cause Problem Attachment : One Point Improvement (W1 June - Root cause Problem) Reporter : Dicky Gobel LGEIN / SSG AV Group 2007. 06. 8

2. Great Company Great People LGEIN 2 / 17 1. Root Cause Problem Summary No.Area Problem Status PICRemark ProgressCompleteNot Complete 1.Document Part0110Agung W 2.Logistic Part040Eko Irawan 3Production Management Part000Ari Bowo T O T A L 0150 Summary ITEM Weekly - JuneMonthly W1W2W3W4TotalMarAprMayJunJulAvg Employee (E)25 3433 2533 Complete (C)15 661566 Ratio (C/E)60% 200% Progress (P)00110 Total (C+P)15 771577 W1 - June  Ratio Target (C/E) : 200% every month

3. Great Company Great People LGEIN 3 / 17 2. Root Cause Problem Problem List NoDateWaste/Loss ProblemIssued byPIC/DICStatus 12 Jun ‘07No control process for daily container manifest.Agung W Complete 22 Jun ‘07Invoice number changes suddenly.Agung W Complete 31 Jun ‘07Mix up Export document,HasanAgung WComplete 41 Jun ‘07No special case for paper clip.HasanAgung WProgress 52 Jun ‘07Reduce document Sending Progress report lead timeYan SAgung WComplete 62 Jun ‘07Reduce Estimating Freight Cost Report lead timeYan SAgung WComplete 71 Jun ‘07Daily Forecast Sales Amount progressMerahEko IrawanComplete 81 Jun ‘07No Special Monitoring Maximize Loading Container RatioMerahEko IrawanComplete 91 Jun ‘07No monitoring for Extend ClosingAnggunEko IrawanComplete 107 Jun ‘07To many document shipment by DHL for PHILLIPS buyerHarisAgung WComplete 117 Jun ‘07No Grouping of Shipping DocumentHarisAgung WComplete 127 Jun ‘07No box for keeping the stampsWidadaAgung WProgress 132 Jun ‘07Problems criteria to analyze main problemsAnggunEko IrawanProgress 142 Jun ‘07No monitoring on DHL shipment activityPedroAgung WProgress 152 Jun ‘07Standard format report for all memberYan SAgung WProgress

4. Great Company Great People LGEIN 4 / 17 Attachment 1 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 2-6-2007 No Control Container Manifest. Container and seal numbers in the System not update. Out container evidence (P.E.) should be checked and un-match data will be updated by one person (PIC : Agung W). Control Container Manifest Custom Clearance ….PE flow (after) …P.E. FLOW (before) Custom Clearance Document PIC Checked and update system Document PIC By Agung W Up date Data on M-System

5. Great Company Great People LGEIN 5 / 17 Document PIC Attachment 2 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 2-6-2007 Invoice number changes suddenly No record of any changes Changing Invoice monitoring Should be one PIC for monitoring and recording any changes of invoices. (PIC : Agung W) Create SI/SR * changes * : Return M-System, Return doc to Logistic, Record changes.. Record any changes of invoice, documents, and database N/A

6. Great Company Great People LGEIN 6 / 17 Attachment 3 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 1-6-2007 Export Document for clearance mix up between finish documents and progress, Export documents are separated between finish and progress documents using box file (imco). Export Document Failing management Organize filling documents

7. Great Company Great People LGEIN 7 / 17 Attachment 4 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 1-6-2007 Disorder paper clips on the table-Create paper clip storage from recycled box -Placed on the left side of table for easy movement Paper clip Storage Orderly, clean, and succinct place of work

8. Great Company Great People LGEIN 8 / 17 Attachment 5 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 2-6-2007 3 hours to prepare the Documents Sending Report preparation. -Prepare The report using macro system Reduce Documents Sending Report preparation Lead Time N/A BEFORE AFTER 3 1 Unit : hours

9. Great Company Great People LGEIN 9 / 17 Attachment 6 : Root Cause Problem (Finish Project) AV - Sales Support Group Document Part 2-6-2007 4 hours to prepare the freight estimation cost Report preparation Prepare The report using macro system. 1 hours to prepare the report Reduce Freight estimation cost Report preparation Lead Time BEFORE AFTER 4 1 Unit : hours N/A

10. Great Company Great People LGEIN 10 / 17 Attachment 7 : Root Cause Problem (Finish Project) AV - Sales Support Group Logistic Part 1-6-2007 We cant estimate the sales amount in order to achieve the sales target in the 1 st, 2 nd, and 3 rd closing. Modify the Production Plan Sheet by adding not only quantity progress but also amount progress daily, so we can estimate our achievement for every closing Daily forecast sales amount progress report Sales achievement can be monitor for each closing time N/A

11. Great Company Great People LGEIN 11 / 17 Attachment 8 : Root Cause Problem (Finish Project) AV - Sales Support Group Logistic Part 1-6-2007 Optimal stuffing not achieve because no monitoring for loading container capacity. Create one table to check the result of stuffing and compare it with the reference quantity of each container type. Maximize Loading container ratio monitoring N/A BEFORE AFTER 90 95 Unit : %

12. Great Company Great People LGEIN 12 / 17 Attachment 9 : Root Cause Problem (Finish Project) AV - Sales Support Group Logistic Part 1-6-2007 To high extra cost caused by Extend Closing Problems Create monitoring table to control the extend closing monthly and to find out the reason. Extend Closing monitoring BEFORE AFTER 90 30 Unit : EA/month N/A

13. Great Company Great People LGEIN 13 / 17 Attachment 10 : Root Cause Problem (Finish Project) AV - Sales Support Group Documents Part 7-6-2007 PHILLIPS shipment sometimes using different Ship.Line for one destination Documents send by DHL separately. DHL rate is high Send several PHILLIPS documents in to one shipment, in condition the gap between the sending date and onboard date not over than 4 days, and the have same destination Combine Several documents for PHILLIPS buyer BEFORE AFTER 175 35 Unit : USD N/A

14. Great Company Great People LGEIN 14 / 17 Attachment 11 : Root Cause Problem (Finish Project) AV - Sales Support Group Documents Part 7-6-2007 Shipping documents are mix up between documents already receive BL, only receive draft BL, already sales, etc. Shipping document should groups into : Documents with no draft & not sales Documents with draft BL & Already sales confirm Original BL receive & have sent to buyer Grouping Shipping Documents Orderly, clean, and succinct place of work

15. Great Company Great People LGEIN 15 / 17 Attachment 12 : Root Cause Problem (Finish Project) AV - Sales Support Group Documents Part 7-6-2007 Stamps are disorder, Waste time to look for when needed. Dirty on the tables Box storage to store the stamps in one place Every one who use stamp should return it to where it belong. Stamps storages Orderly, clean, and succinct place of work

16. Great Company Great People LGEIN 16 / 17 Attachment 13 : Root Cause Problem (Finish Project) AV - Sales Support Group Logistic Part 2-6-2007 No problem category in order to push other related dept. that cause delay on stuffing Separate problems in category Landing cause problem criteria N/A Category to find out where the main problems

17. Great Company Great People LGEIN 17 / 17 Attachment 14 : Root Cause Problem (Finish Project) AV - Sales Support Group Documents Part 2-6-2007 No monitoring on DHL shipment Activity. No shipment date report for buyer. Create daily Historical Shipment by Air waybill DHL, contain : No Air waybill Invoice no Date of shipment destination DHL shipment monitoring N/A Daily DHL tracing for buyer

18. Great Company Great People LGEIN 18 / 17 Attachment 15 : Root Cause Problem (Finish Project) AV - Sales Support Group Documents Part 2-6-2007 No competition among each Documents PIC in order to optimalization their works TDR team create one format of groups performance report to each PIC, contain : Performance of each PIC Groups goals and achievement Issue Standard format for member performance N/A Increase PIC performance