1. April 28, 2011 Challenging the Status Quo: The Courage to be a Market Leader

2. “Important principles may and must be inflexible.” Abraham Lincoln

3. True Leaders Have Courage. Must have courage to do the right thing even though it may not be the most popular thing. “Popularity is not leadership.” ~ Marcinko

4. “It often requires more courage to dare to do right than to fear to do wrong.” Abraham Lincoln

5. Courage in Politics

6. Politics “Don't let fear clog your mind or have you wring your hands. We're going to meet these challenges for this century, but it does require strength, determination, and a lot of change. None of us like change. But here's what I know: Change is the engine of growth. Change is the engine of renewal. Change is the engine of progress. Change is about renewing the human spirit.” Governor John Kasich “We live in the greatest nation on earth because for more that 200 years we’ve had leaders who cared more about their children and grandchildren than themselves. Having the courage to make decisions in the best interest of the next generation – despite external pressures – is a concept that America has always admired, but is forgetting today.” Governor Scott Walker

7. Listen, Learn & Add Value Fatal Flaw: How much of my customers money can I take?

8. Human Beings/Real Loss

9. Create Value for Your Customer Focus on delivering value, not optimizing profit. What are my customers needs? How much value can I create? A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” ~Henry Ford

10. CodeBlue Value Proposition Insurance Carriers Best Interest True Competition Customer Service/ Low Cost Insurance Carriers Best Interest Science- Based Claims Decisions Contractor Selection

11. Listen, Learn and Lead

12. April 28, 2011

13. “I do not think much of a man who is not wiser today than he was yesterday.” Abraham Lincoln