1. Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Lean Healthcare Deployment and Sustainability Overview

2. Slide 2Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview Textbook Author: Mark L. Dean, Ph.D.  Education  Doctorate in Clinical Psychology  Master’s Degree: Electrical Engineering  Master’s Degree: Management  Other Recent Publications  Healing Healthcare (2012)  Lean Memory Jogger for Healthcare (2012)

3. Slide 3Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview Table of Contents - 1 ChTitle ChTitle 1The Business Case for Lean Healthcare 7Plan the Lean Transformation Summit 2The Lean Transformation Process 8Conduct the Transformation Summit 3Implementing Lean in Healthcare 9Ensure Enterprise Transformation Results 4Healing Pathway Analysis10Standardize Best Practices 5Engage the Senior Leadership Team 11Plan the Healing Pathway Analysis 6Develop and Document the Governance Structure 12Understand the Current State

4. Slide 4Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview Table of Contents - 2 ChTitle Chapter 17 Subtopics 13Design the Future StateSix Sigma 14Ensure Healing Pathway Transformation Results Visual Management 15Just Do ItsMistake-Proofing 16Rapid Improvement EventsKanban Systems 17Project (See subtopics to right)Setup Reduction 18Use Lean to Execute Strategic and Emerging Operational Objectives

5. Slide 5Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview SAMPLE GLOSSARY Value Stream (page 9) A series of one or more processes that result in the delivery of a service or a product Healing Pathway (page 9) Value stream through which patients flow Value Stream Map(page 212) An illustration that uses simple graphics or icons to show the sequence and movement of information, materials, and actions in a value stream Value-Added Activity (page 212) Activity performed during the production or delivery of a product or service that increases its value to the customer

6. Slide 6Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview References / Contact Information Contact Information: Dr. Joan Burtner Burtner_J@Mercer.edu Dean, M.L. (2013). Lean Healthcare Deployment and Sustainability. New York, NY: McGraw Hill.

7. Slide 7Spring 2014ISE 428 ETM 591 JMB Lean Healthcare Overview PowerPoint Presentation Assignment Who will make the presentations? Students enrolled in ETM 591 Chapters/Pages will be assigned Who will be tested on the content of the presentations? Students enrolled in ETM 591 Students enrolled in ISE 428 What are the written presentation requirements? Use this presentation as a guide (modify header/footer) 6 – 12 slides, including a Glossary Slide At least two graphics (Include source credit) Presenter’s name on first and last slide