1. Pune circle Dr.Kanchan Jagtap, DDHS,PUNE 23 / 24 May 14 Skill development Plan

2. Objective To create HR empowered with necessary skills/knowledge to increase competency in delivering their regular work

3. Hard Skills Related to professional knowledge Teachable abilities, techniques…… to work effectively Focus – key specialists Pediatrician, Gynecologist Anesthetist, Staff Nurse Skill development camps / CME – 1 day Quarterly once

4. Hard Skills Experts - Medical college BJMC Topics - Related to safe motherhood - Related to safe infant / childhood Quarterly Workshop Review of work done in 3 months Evaluation of perf. Solution to problems New Updates

5. Hard Skills Experts – BVG Ltd. Topics - Emergency Medical Service - Half Day Training - RH/PHC MOs

6. Soft Skills Personal attributes that enhance an individuals interactions & job performance Abilities & traits that pertain to personality, attitude & behavior. Subjective, harder to learn than technical skills, intangible.

7. Soft skills Positive attitude Empathy Strong work ethics Dealing with criticism Communication Team work Leadership Decision making, problem solving Managing time, Self confidence

8. Soft Skills needed in health care Soft skill impact job perf. along with technical skills. 1)Communication skills – Patients, Relatives, Media, Public representatives 2)Empathy – Difficult situations faced by patient. 3)Team player- Being part of team, should be able to play nicely. 4)Dealing with pressure - Pressure is daily part of health care system, able to handle it. 5)Strong work ethic, positive attitude

9. Soft Skills needed in health care 6)Flexibility in time- Not 9 to 5 field 7)Time Management- Lives depend on timeliness 8)Self Confidence - Need to project self confidence in your abilities, no matter how experienced you actually are. 9)Dealing with criticism - Ability to accept & learn from criticism 10)Leadership – Admin. of health care centre

10. Medical Encounter Encounter :- Attendant Medical Officer Nurse Lab Tech. X-Ray Tech Pharmacist Driver

11. Frictions.... Non availability of the HR, waiting time Non Attentive, Non listening Non receival of service Not explanation about disease Non transparency Non accountability Leading - Low productivity, Dissatisfaction, Conflict, Defame, Stress.

12. OPD/ IPD/ Deliveries 2013-2014 Perf. Sr.NoDistrictTotal OPDIPDDeliveries Pune PHC161100610890216491 RH1105631585408225 Solapur PHC835516508015260 RH685014496895945 Total423716726793235921

13. To Find Out Skill Gap 50 MS/MOs provided questionnaire Asked to choose right option Leadership, Communication, Time Mgt. Conflict etc. Results Marks (out of 100) Institutes RH+PHC (50) >75%19 60-75%27 <60%4

14. Soft skill Training Capsule Workshop of 1 Day MS + THO + 1 st MO PHC – 237 Approx 6 Batches June/July 14 Experts:- From Pune University, Sinhgad Inst., Yashada Topics : - Communication, Leadership, Time management, Stress management, Professional ethics.

15. MS/THO/MO Sensitization of Staff – August 14 Quarterly Review/Visits Feedback from staff Exit interview of patient /relatives Circle level team- Supervision Evaluation from Aug. 14

16. Hopeful to perform more effectively by implementing this plan in current year....