1. Arrangement Conference

2. Discussion  FHCSA-Z “Details” and “Promptness  Winning Ways pages 35 - 69

3. FD & FSM Chapter 3  Kiernan (2006) page 31  Canine (2002) page 31

4. The Planning Process  FD & FSM page 32

5. Personalization  Level I  Level II  Level III Funeral Celebrant Services

6. Location of Arrangement Conference

7. Beginning the Conference  Manning (2005) page 33

8. Suggestions  FD & FSM page 33

9. Funeral Options  FD & FSM page 34  Religious: non-traditional, memorial  Humanistic

10. Personalization  FD & FSM Chapter 7 page 75  Level I:  Level II:  Level III:

11. Funeral Celebrant  FD & FSM page 287

12. Gathering Information  FD & FSM pages 36 - 41  Disposition  Death Announcements: –Death Notice vs. Obituary  Death Certificate  Burial Permit  Government Benefits:(Module) –Social Security, Veterans, Railroad Retirement, Welfare/Public Assistance

13. Merchandise Options  FD & FSM page 42  Price Lists (discussed in FS Law) –Samples pages 42 – 45  Preparation for Selection Room: –Page 45 – 46 (FS Counseling demo.)  Video: laptop/DVD player –selection room, casket selection, personalization

14. After Merchandise Selection  FD & FSM page 46  SFG&SS: page 47  Payment Options: pages 48 – 49  Explanation of “What to Expect” –summarize

15. “Goal” of the Arrangement Conference