1. Bill Hewitt PeopleSoft, Inc. Group Vice President, Global Industry Solutions Is it Time For a Change, or Just a Change in Time?

3. The Realities of the IT Department IT Budgets Operations & Maintenance New Development

4. Transactional Generation

5. Self-Service Generation Suppliers Customers Employees

6. Apple III

7. Business Process Generation Order to Cash Marketing Automation Sales Force Automation After-SalesSupport OrderEntry Inventory Shipping Invoicing AccountsReceivableCollections

8. Business Process Generation Order to Cash Marketing Automation Sales Force Automation After-Sales Support Order Entry InventoryShippingInvoicing Accounts Receivable Collections Marketing Automation Sales Force Automation After-Sales Support Order Entry InventoryShippingInvoicing Accounts Receivable Collections

9. Adaptable Business Process Generation Marketing Automation Sales Force Automation After-Sales Support Order Entry InventoryShippingInvoicing Accounts Receivable Collections Marketing Automation Sales Force Automation After-SalesSupportOrderEntryInventoryShippingInvoicing AccountsReceivableCollections Order Entry Order Entry ERP applications Point Solutions Internal applications

10. Bill Hewitt PeopleSoft, Inc. Group Vice President, Global Industry Solutions Is it Time For a Change, or Just a Change in Time?

11. How do Companies Make Money?  Manufacturing & Distribution  Services  Public Sector

12. Manufacturing & Distribution  Throughput  Cost of Goods Sold  Workforce Utilization  User Based  Enterprise  Usage / Variable Business DriversPricing Models

13. Services  Cash Flow  Customer Management  Revenue per HC  Subscription  Transaction  “Asset” based Business DriversPricing Models

14. Public Sector  Tax Revenue  Aging Workforce  Service  Optimization  Competencies  Entitlements Business DriversPricing Models

15. Three Rules for Effective Pricing  Simplicity and Flexibility  Justifying “Maintenance”  Identify Business Value

16. Bill Hewitt PeopleSoft, Inc. Group Vice President, Global Industry Solutions Is it Time For a Change, or Just a Change in Time?