1. The Office of Information Technology OITConnect Awareness Briefing November, 2011

2. The Office of Information Technology Today’s Services and Support Links

3. The Office of Information Technology OITConnect Our goals have not changed: Improve service and turnaround to UTSA Identify areas and processes that need improvement Track all work across OIT to ensure timely resolution The OITConnect solution: Establishes a single customer service presence Establishes a single point of contact for customers Establishes a single web-based system for customers to interact with when requesting services from OIT

4. The Office of Information Technology 12-Plus Phone #’s to remember OITConnect A single point-of-contact for OIT services Targeting January 2012 Over 17 Forms for Service Requests Self-Service Portal Simplify Forms Chat OITConnect (Single Phone Number) Today Web Portal Break/Fix Service Requests Walk-up Desks 5-Plus Walk-up Service Desks

5. The Office of Information Technology Single Customer Service Framework Questions