1. “Loss Assistance Hotline” Overview Philadelphia Insurance Companies “Hotline” Goals “Hotline” Description Accessing “Hotline” “Hotline” Assistance “Hotline” History Related Documents “Hotline” Specialty Products

2. NextPrevious “Hotline” Goals To help our policyholders prevent losses associated with D & O, E & O, and EPLI coverages. To avoid filing a claim or limit the exposure of a claim. To provide the highest quality of service for our customers. To educate our policyholders on workplace risk and wrongdoing.

3. NextPrevious “Hotline” Description The Loss Assistance Hotline is NOT a loss reporting hotline. The “Hotline” should only be used PRIOR to making a claim. 2 FREE hours of legal consultation for each phone or website inquiry with a nationally recognized lawfirm. Confidentiality is ensured on every inquiry. A FREE service provided by PIC to all our Specialty Lines policyholders (next page).

4. NextPrevious “Hotline” Specialty Products PIC Policyholder Products include: –Lawyers Professional –Accountants Professional –Commercial D & O –Dentists –Non-Profit D & O –Insurance Agents E & O –Miscellaneous E & O –Healthcare Providers

5. NextPrevious Accessing “Hotline” 877 Telephone Number: 1-877-742-2201 Wilson, Elser, Moskowitz, Edelman & Dicker (WEMED) Website: –http://www.wemed.com/pic/ Philadelphia Insurance Companies Website link: –http://www.phlyins.com/losscontrolhotline.htm Policyholder MUST know PIC Policy Number (including prefix)

6. NextPrevious “Hotline” Assistance Phone calls are monitored by a voice mail system. (checked 2 times per day) –Calls are directly routed to the appropriate WEMED regional office (see attached document for WEMED Office Routing list by state). E-mails are routed to WEMED office.

7. NextPrevious “Hotline” Assistance (continued) Once routed to the correct WEMED office, the callers and e-mailers will be directed to experienced attorneys in each WEMED office based on the product line inquiry. A WEMED Attorney will return your call within 12 hours of inquiry.

8. NextPrevious “Hotline” History Hotline has been in service since January 2000 –Over 2000 inquiries have been fielded by WEMED attorneys. –Over 80% of all inquiries resulted in NO CLAIM. Positive feedback has already been received from users of the “Hotline”