1. Introduction to ICT Chemical Engineering Duncan McLachlan and Nam Ly – ICT Support

2. About ICT Information and Communication Technologies (ICT) works to keep College connected, support education and research goals, and enhance the student experience. As well as delivering initiatives to support innovation and develop IT capability, we look after the IT systems and services that keep College running. College network carries over 1,000,000 emails per day 12,000 managed PCs 7,500 fixed phones, 2,500 phones in halls, 1,400 mobiles 12,000 Imperial Mobile users 56,000 mailboxes 1 petabyte managed storage 4.3 petabytes of data on 3,759 tapes Top of Russell Group Universities for providing IT resources students need (National Student Survey 2014) 38,000 devices connect per week on 22 sites 1.1 MW Data Centre Tier 2 High Performance Computing

3. User accounts Your username and password are for all IT services at Imperial, from Student e-Service, to using the WiFi. Eg username ic\username username@ic.ac.uk Set your Security Questions !!!! https://www.imperial.ac.uk/ict/passwords/SecurityQuestion/default.aspx If you have forgotten your College username or password, go to www.imperial.ac.uk/ict/passwords

4. Email Your Imperial email account can be accessed via any campus computer or using a web browser at:  https://www.imperial.ac.uk/office365 for all undergraduates https://www.imperial.ac.uk/office365  https://exchange.imperial.ac.uk for postgraduates and staff https://exchange.imperial.ac.uk  We are in the process of migrating postgraduate and staff mailboxes onto the same system as undergraduates. You can add your email account to your personal computer or mobile device: http://www.imperial.ac.uk/admin-services/ict/self- service/connect-communicate/email/http://www.imperial.ac.uk/admin-services/ict/self- service/connect-communicate/email/

5. Getting connected in Halls of Residence Most halls have telephones. Calls to College numbers and incoming calls are free. To make outgoing external calls, set up a pre-pay account: http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/telephones-mobile/telephones/halls-of-residence-calls/ http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/telephones-mobile/telephones/halls-of-residence-calls/ You can request a temporary guest account for visitors using the Guest Access system: https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx

6. WiFi access in halls and on campus College halls have WiFi access in most areas. Alternatively, you can connect your computer to the wired network via a network cable - available from the ICT Service Desk. When you open your web browser you need to register to activate your internet connection. Devices must be authorised to use the College network Wireless devices connect to Imperial-WPA with your College username and password Detailed instructions for connecting are on website In general, most mobile devices (except Kindle) will work on our wireless network http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/wifi-and-networks/ “WiFi”

7. Imperial Mobile Download Imperial Mobile, the College mobile app is a mobile application enabling students to access College information and services anytime, anywhere. Use the app to: Access your course timetable Explore a guide to College services and facilities Access Blackboard VLE Search campus maps Download now: http://www.imperial.ac.uk/students/online-services/mobile/http://www.imperial.ac.uk/students/online-services/mobile/

8. Campus computers Assisted technology software like ClaroRead and MindView are available All PCs are ‘frozen’ – Do not save work on C:\ drive The Library provides lots of services including access to public PCs, see Library Library There are around 3,000 PCs across College (Library, teaching rooms) for students to use “campus computers”

9. Saving your work: Home directory (H: drive) Secure personal storage space on College’s server is allocated to every student. Automatically mapped on login as H:\ Backed up every night Data is kept for 3 months Contact the ICT Service desk to restore deleted files Your H: drive quota is 4GB (UG) and 8GB (PG & Staff) http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/file-storage/home-directory-h-drive/ You can also connect to this space from your personal computers “home directory”

10. Saving your work: One Drive for Business Within Office 365, OneDrive for Business offers Cloud storage. All students can use it to store 1TB (soon to be unlimited amount) of data files. For personal computers you can use a Microsoft provided client to synchronise the data between the cloud and your local storage (if using Windows). (N.B. This facility is NOT provided on campus computers.) https://onedrive.live.com/about/en-us/download/ https://onedrive.live.com/about/en-us/download/ On campus computers – use the web client to access files on your OneDrive for Business

11. Printing Printing is managed centrally through ICTprintservice all around the College Documents are sent to a common print queue, meaning that you can collect them from any touch card printer Use your College ID card for access to the printers Costs set by each department (typically 3p for mono & 12p for colour) Top up online or via money loaders in the Central Library http://www.imperial.ac.uk/admin-services/ict/self-service/computers- printing/printing/ “print service”

12. Software deals A range of free and discounted software is available, including AntiVirus programs. Go to the Software ShopSoftware Shop Students can install Word, Excel, PowerPoint, OneNote, and more on up to five PCs and Macs, plus five tablets, including iPad. All work can be saved online in OneDrive for Business and accessed from any device. The same software is available on College’s many campus computers. “software shop” Dreamspark – Free Microsoft development tools http://imperial.onthehub.c omhttp://imperial.onthehub.c om Remember, there’s always free software, e.g. Linux

13. Be Secure (ICT Security) ICT’s Security Team works to keep College networks safe and secure, filtering SPAM, tackling scam emails and offering support. Protects the College against viruses and network threats. Be Secure tips: http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/ Be Secure induction: http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/induction/http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/induction/ Conditions of Use - You need to abide by Conditions of Use for IT Services concerning anti-social behaviour and misuse under UK law.Conditions of Use for IT Services Don’t torrent copyrighted material (MPAA) Personal logins are recorded, but not monitored except when any breach of the Conditions is suspected Report concerns to the ICT Service DeskICT Service Desk

14. Communications Asset sticker IT speak for “My Machine” Network ports. Not always “Turned on” Tell us the number and we can turn it on

15. Any questions? IT for Students: http://www.imperial.ac.uk/admin-services/ict/new-to- imperial/students/ New staff – IT info http://www3.imperial.ac.uk/ict/services/informationfornewstaff Contact us ICT Service Desk : Email: service.desk@imperial.ac.ukservice.desk@imperial.ac.uk Online use ASK ICT: https://imperial.service-now.com/ict/https://imperial.service-now.com/ict/ In person: Level 4, Sherfield Building, South Kensington Campus Follow us on Twitter @TheServiceDesk@TheServiceDesk Call 020 759 49000