1. Fuel Pump Manufacturers Council July 27,2006

2. © 2005 Motor & Equipment Manufacturers Association Agenda Welcome/IntroductionsAll Anti-Trust GuidelinesTheresa Spera Jobber GroupsBrian Tarnacki / All Discussion / Wrap-Up Review /Discussion of Theresa Spera Technician Groups Future of CouncilTheresa Spera  Chairperson  New Companies  Next Steps

3. © 2005 Motor & Equipment Manufacturers Association Jobber Group Discussion Moderator Summary Thoughts Feedback

4. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Diagnosis Groups overall acknowledged the wasted time, effort and expense in mis-diagnosis Diagnosis was a challenge Climate is a challenge in replacement and diagnosis Some fuel pump failure is the direct result of filter not being changed properly Time spending on fuel pump repair: about 3 hours in average, some with problems can be more than 10 hours  Labor rates do not acknowledge diagnosis time  Groups felt that time allotment for diagnosis would be helpful

5. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Diagnosis There is some mis-diagnosis happening but groups felt it's not them- it's the "other guys." –  DIYers and low end shops. The good shops get business fixing the mistakes of the bad installers. 30-40% of pump failures are not because of pump Reasons given for pump failure are-  Manufacturing  Running on low fuel (more common now with the high gas prices)  Not changing the filter

6. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Purchase The preferred brand of choice is often OE, either from the dealer or the OE brand available through the aftermarket (e.g. AC Delco, Motorcraft, Delphi) 10-15% of pumps are purchased from dealers  Some dealers actually have lower price than aftermarket version

7. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Purchase It is important to make sure they are getting the right part from their source.  Units often look different due to consolidation. When ordering from the dealer you give VIN # and assured of the right part.  If a part looks different, it helps to put something in the box that explains why (e.g. improvement made to the part) Counter guy is very important to help identify the right part. Suppliers (WDs, normally) do not make recommendations for brand Murray's mentioned as a bad source for fuel pumps.

8. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Installation All seem to follow the proper installation procedures. Manufacturers recommend flushing the tank.  Installers from both groups do not tend to flush the tank.  Most will drain fuel but only to make it easier to drop the tank. They all agree that it's easy to tell if a tank needs flushing or replacement by putting some of the fuel in a clear glass bottle and looking at it. If “needed” they clean the tank. Some said they clean “one in a thousand” Problems with EPA regulations with fuel disposal

9. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Installation Installers saw value in the instructions in box.  They scan them quickly before installing. Strainers are replaced most times since they are cheap and easy to do Would like to see “new lock ring in package”  An added value concept to aid installation would be to include lock rings with every pump. The old ones get rusted and need to go to the dealer to get a new one. All agreed that training of installers is highly valuable

10. © 2005 Motor & Equipment Manufacturers Association Technician Focus Group Highlights Returns Groups acknowledged that fuel pumps should have similar return policies as other electrical products like ECMs and A/C compressors.  However, this "no returns" policy is not intended for them, it is for the DIYer or problem installer. All were shocked to hear that fuel pump returns are higher than most other product categories.  They do not return pumps at any greater frequency than anything else. They do no have many fuel-related comebacks.

11. © 2005 Motor & Equipment Manufacturers Association Fuel Pump Manufacturers Council Future Chairperson New Companies Next Steps