1. John Cater Technical Service Manager - Commercial Reznor/Mammoth Technical Support

2. What is this?

4. What do you think this represents?

5. What do these have to do with one another?

6. Service expectations – 50 years ago

9. Luckily the internet never shuts down

10. Smart phones

11. Mammoth Products NordyneU.com Once on the site you will click on technical literature

12. Mammoth Products NordyneU.com Click on North American Products and then Go To Library

13. Mammoth Products NordyneU.com Click on the dropdown labeled select Select Mammoth, and then search products

14. Mammoth Products NordyneU.com Select HVAC, and then the product. For this example we are using Packaged Air Conditioner. Then click search products button

15. Mammoth Products NordyneU.com This will bring up a list of all documentation available. For this example we will select Installation instructions 7089330.pdf

16. Mammoth Products This will open the installation manual for your use

17. Reznor Products and Mammoth Unit heaters You can get information on Reznor products, or for Mammoth Unit heaters, on the ReznorHVAC.com website. When you go there you will see the following home page.

18. Reznor Products and Mammoth Unit heaters REZNORHVAC.com To find literature, hover over downloads and click on installation manual. This will bring up a list of available manuals. For unit heaters, click on download file for UDAP&UDAS. Manual will open. To find literature, hover over downloads and click on installation manual. This will bring up a list of available manuals. For unit heaters, click on download file for UDAP&UDAS. Manual will open.

19. Training Commissioning and troubleshooting training on commercial equipment at our Mercer, PA training center. Product and application training For Engineers For Distributors Webinars on new products Customized training Course later in the conference on unit heater installation and troubleshooting What do we offer? Courses & videos on NordyneU

20. Direct Contact Tied in through Tier 1 system. Employees in: Mercer, PA Memphis, TN Warren IrvineBob BartleyCurt Jacobsen

22. Thank You Questions