1. South America GM’s meeting January 14 -16, 2010 2009 1) Well-orchestrated coordination of all printed collateral, guest amenities and signage… (BRAND STANDARDS) 2.Implementation of L’art de Recevoir Implement fragrance / music program in all hotels Printed materials and colaterals100 % Hotel and Regional brochure100 % Amenities L´Occitane0 % Deadline: April 2010 Signage65 % (Stakeholders restrictions) Uniforms100% Fragrances70% Manual dispenser only Music25 % Only 3.Implementation of Inspired Meetings

2. South America GM’s meeting January 14 -16, 2010 2009 / 2010 4. French touch events in all hotels - BEST PRACTICES 2009 POLO EVENTS - ABIERTO DE HURLINGHAM 2009 Sponsoring (with Sofitel Brand and Sofitel Buenos Aires)

3. South America GM’s meeting January 14 -16, 2010 Le Dome Launch Sofitel La Reserva Cardales Golf Events Le Spa relaunch Inspired Meetings Kids Club and activities to position a Resort concept 5 TOP PRIORITIES FOR 2010