1. GreenHouse Group Rob Bigge rbigge@greenhouse-group.com www.greenhouse-group.com

2. GreenHouse Group Overview Network of consultants, trainers, facilitators and coaches Experienced people / consistent approach Work via short, sharp interventions to help: –Understand the challenge –Design the solution –Deliver education and training –Provide ongoing support

3. www.greenhouse-group.com GreenHouse Training Approach Portfolio of standard 90-minute workshops Each workshop is designed to be stand alone Can be combined to meet particular objectives Benefits of this approach: –Flexible –Effective –Efficient

4. Objectives ‘Taste’ a 90-minute workshop Explore Stakeholder Management “It must be remembered that there is nothing more difficult to plan or more dangerous to manage than the creation of a new system. For the initiator has the enmity of all who would profit by the preservation of the old institution and merely lukewarm defenders in those who would gain by the new” Nicolo Macchiavelli

5. Stakeholder reactions to change

6. Stakeholder Management Comprises: Stakeholder Analysis –Identify Stakeholders –Prioritize Stakeholders –Understand Stakeholders Stakeholder Planning

7. Identify Stakeholders Customers Partners Suppliers Trade Unions Mangt. Team Users Community Your family

8. Prioritize Stakeholders

9. Understand Stakeholders / 1 For people to commit they must: Be dissatisfied with the current situation Like the way things will be ‘See’ a straightforward first step Be convinced that benefits > costs

10. Understand Stakeholders / 2 Motivators: Growth / advancement Achievement / recognition Job interest Hygiene Factors: Supervision Interpersonal relationships Security Salary Policies and admin. Working conditions

11. Understand Stakeholders / 3

12. Stakeholder Planning / 1 PowerName InterestIssues Status Desired Support Role Action Req’d. Message Comms.

13. Stakeholder Planning / 2 Update planning sheet Plan approach Your needs Messages Actions and communications

14. STAKEHOLDER MANAGEMENT Reactions To Change Rational Emotional Comprises Stakeholder Analysis Stakeholder Planning Stakeholder Analysis Stakeholder Planning 1 – Identify Stakeholders 2 – Prioritize Stakeholders 3 – Understand Stakeholders Other People’s Views Needs Support Messages Communication