1. Param Bedi – Associate VP for Technology and CIO Erik Nelson – Director of Instructional Technology

2. About Arcadia University Arcadia University, founded in 1853, is a private, coeducational comprehensive university in suburban Philadelphia offering undergraduate and graduate study to more than 3,500 students annually. The Arcadia University Center for Education Abroad, ranked second in the country and recognized by U.S. News and World Report for its outstanding programs, is one of the largest campus-based international study programs in the United States, serving an additional 2,000 students each year from nearly 300 American colleges and universities. U.S. News also ranks the University among the top colleges and universities in the North and Barron’s has named Arcadia a “best buy” for the past 12 years.

3. Fast Facts About the University Arcadia University serves a student body of more than 3,500 undergraduate and graduate students, both full-time and part- time. Students enjoy personal attention from a caring, learned faculty, with a student-to-faculty ratio of 12:1. More than 89 percent of Arcadia University's full-time assistant, associate and full professors have doctorate or terminal degrees in their field. Undergraduate and graduate degrees are offered in more than 75 majors and pre-professional programs. Arcadia University has become part of pop culture history after being included as a question in the 20th anniversary edition of Trivial Pursuit.Trivial Pursuit

4. Office of Information Technology IT & Library merged in 2004 Provide the following services –Instructional Technology –Web Development –ERP / Database / Programming –Network and Information Security –Desktop Support –Instructional Media (AV) –Library Services –Collection Development

5. Background Adopted Blackboard as the learning management system – fall 2001 Launched an Intranet site – spring 2002 The Intranet and Blackboard were two distinct sites Faculty and staff used the Intranet and Blackboard Students only used Blackboard, and not the Intranet

6. MyArcadia, the campus portal Received a $250,000 grant from the PA Department of Education – summer 2003 Licensed the Blackboard Community and Portal system – summer 2003 High Availability server configuration (2 app servers, 2 clustered database servers)

7. High Availability

8. MyArcadia, the campus portal Launched MyArcadia, the campus web portal – spring 2004 Integration with Active directory Single sign on (SSO) for Outlook Web Access – fall 2005 SSO for intranet content using portal modules Single site, multiple integrations

9. Roles and Permissions Roles and permissions are determined dynamically according our ERP System, SCT- PowerCampus Can be member of large groups (i.e. student, faculty, staff, etc.) Can be member of small group (i.e. freshman, undergraduate, residence hall, commuter, etc.)

10. Roles and Permissions Content based on roles Dynamic roles allow immediate access to content Dynamic roles require very little maintenance (already exist in SCT-PowerCampus) The permissions to the content are also defined at the network folder level for additional security

11. MyArcadia & ERP system Challenges ERP system training for the overseas offices Needs of causal end users (President, VPs, etc.) Solutions Integration with ERP system Real time reports using SQL Reporting services Testimonial – John Wells

12. John Wells Director, Enrollment Management (Center for Education Abroad)

13. MyArcadia & Enrollment Management Engaging admitted students Online discussion with Orientation leaders, faculty and staff Online discussion with parents

14. Shoshana Kuriloff Enrollment Management Counselor

15. MyArcadia & Instructional Projects First Year Study Abroad Experience (FYSAE) –Deliver EN101 (English Composition) to students studying in Scotland –Cultural Exchange Project

16. Professor William Meiers Adjunct Professor Department of English, Theatre, and Communications

17. MyArcadia & Instructional Projects Biodiversity Project – Bioko Island University of Melbourne PT Asynchronous Problem-based learning Online courses

18. Summary of features on MyArcadia Single campus URL for students, faculty and staff to remember Posting current information online and directing the campus community to the updated content Posting communications about important campus-wide initiatives SSO with Outlook Web Access (Exchange 2003) - Integration Engaging student clubs and organizations to use this tool Campus Announcements - Integration

19. Summary of features on MyArcadia Events Calendar - Integration Campus academic and administrative departmental information (information is shared with departments/students around the world) Online forms Links to other university publications and web sites Document repository -- links to Handbooks, guidelines, tutorials and documents accessible in electronic format instead of paper

20. Summary of features on MyArcadia Link to online registration, grades, online payments etc. (SCT-PowerCampus) Integration with SCT-PowerCampus for real time reporting Access to electronic library resources Online Courses –Discussions board –Quizzes –Grade book –Chats –Course documents –Links to external web sites

21. Successes Faculty adoption – 60% full time faculty ERP Integration Overseas offices using campus resources FYSAE program Problem based learning Alternate delivery mode

22. Challenges Upgrade issues 24 x 7 support with limited staff Managing expectations Adjunct faculty adoption Developing policies for different groups Integration with all systems Social engagement

23. Questions