1. Soaring to New Heights Roddey E. Gettys III Chief Executive Officer

2. Macy & Ally Sydney Carter

3. 109-bed facility with 12 owned Physician Practices Dedicated in 1958 by community leaders and the SC Baptist Convention to provide quality and compassionate healthcare to Pickens County and surrounding areas. 2009 became a 501c(3) non-profit healthcare organization Governed by an eight-member Board of Directors Jointly owned by Palmetto Health and Greenville Health Corporation (Greenville Hospital System)

4. 7 Years of Red Ink 2002 Frustrated and feeling hopeless

5. To Do List - 2002 Manage expenses and get out of red ink Spend time with Physicians – Currently was spending less than 20% of my time with them, and this was with low performing physicians. Corporate involvement My retirement!! My retirement!! Crop Duster

6. Pillar Assessment and Alignment People Service Quality Finance Growth Community

7. 2008 Applied for State Quality Forum Governor’s Quality Award—received Silver Achiever Level Award and feedback report 2008 Applied for National Baldrige Award and received feedback report 2010 Applied for State Quality Forum Governor’s Quality Award—received GOLD Achiever Level Award and feedback report 2010 Applied for National Baldrige Award and received a Site Visit and feedback report 2010 Trained 36 Leaders as Baldrige Examiners Baldrige Business Model Journey

8. Criteria Booklet vs Pilot Checklist Six Process Categories and One Results Category Equals Checklist for Business Excellence

9. All 155 Souls On-Board US Airlines 1549 Survived January 15, 2009 Captain Sullenberger, Pilot and safety expert used the checklist

10. Economic Uncertainty Rising Unemployment Healthcare Reform What will your checklist be?