1. E NGLISH FOR H OSPITALITY & T OURISM A SIAN TOUR 英語二丙 4A0C0062 柯淑靜 英語二丙 4A0C0112 呂蔓婷

2. B ACKGROUND INFORMATION 1. Gender ： male 2. Age ： … 3. Highest degree ： National Cheng Kung University 4. Current company ： … Location ： … Job title ： Foreign travel 、 Taiwan travel 、 Deal with visa Job duties ： Marking 、 Foreign travel tours 、 Administration Years of working ： two years

3. Q UESTION 1 Do you need to use English to communicate at work ？ How important is it for you to use English to communicate ？ 1. Most of foreigners just can speak English. 2. Introduce the tour routes.

4. Q UESTION 2 With what media and on what occasion do you use English to communicate （ phone, conference, email, or face-to face enquiry ）？ What are the pueposes of the communication （ books, greeting, answering enquiries, or introduction ）？ Telephone, E-mail, Internet meeting conference, face to face.

5. Q UESTION 3 What language communication problem do you have ？ What strategies and resources do you use to solve the problems ？ Different accent, use e-mail to contact each other

6. Q UESTION 4 What cross-cultural communication problems do you have ？ For example, 打 D → take a taxi

7. Q UESTION 5 How do you think about the problem solving experience ？ How important is it for you ？ Surf the internet, chat with foreigners and join short study tour

8. Q UESTION 6 How do you improve your language and cultural competence ？ Study more professional subjects about English and take part in English tourism lectures.

9. Q UESTION 7 What help do you think the government, the society or the company should provide to help workers improve their English competence ？ Hold some traditional activities

10. Q UESTION 8 What suggestion do you have for school English education ？ School can enhance on listening, speaking and hold English camping.

11. T HANK YOU FOR YOUR LISTENING