1. Supply Chain Management Chapter 11 pp. 338-370 June 28, 2012

2. The Transformation Process – Systems Theory Inputs Land Labor Capital Information Outputs Goods Services Transformation/ Conversion Process Control Feedback Value-Added Feedback = measurements taken at various points in the transformation process Control = The comparison of feedback against previously established standards to determine if corrective action is needed.

3. Supply Chains Definition (again) More succinct – Source – Make – Deliver

4. Supply Chain Processes Production (make) Distribution (deliver) Procurement (source)

6. Supply Chain for Service Providers More difficult than manufacturing Does not focus on the flow of physical goods Focuses on human resources and support services More compact and less extended

7. 7 Supply Chains, Uncertainty, Inventory Profile of Inventory Level Over Time Quantity on hand Q Receive order Place order Receive order Place order Receive order Lead time Reorder point Demand rate Time Constant Demand

8. Bullwhip effect

10. Supply Chain Management (SCM) Definition Keys – information – communication – cooperation – trust Benefits

11. Information Technology and SCM E-business EDI Bar coding/POS RFID

12. Radio Frequency Identification

14. Information Technology and SCM E-business EDI Bar coding/POS Internet – IBM (example only) http://www.youtube.com/watch?v=xAe1dxIf_Kk – Reverse auctions http://www.freightquote.com/tour/

15. Lean Supply Chains and SCM Lean suppliers Lean procurement Lean manufacturing Lean warehousing Lean transportation Lean customers

16. Lean Supply Chains and SCM Benefits – Speed and responsiveness – Reduced inventories – Reduced costs – Improved customer satisfaction – Competitive weapon

17. Global Supply Chains iPhone See earlier discussion – Natural disasters Duties and tariffs