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JEROME DE LISLE © 2011 SCHOOL OF EDUCATION UNIVERSITY OF THE WEST INDIES St. Augustine. QUALITY IN HIGHER EDUCATION INSTITUTIONS: THE WHOLE OR THE PART?
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Accreditation and registration are a quest for quality ACTT Registration Standards CRITERION 3.0: Quality Management System - The institution has a well-planned Quality Management System that is in keeping with its vision, mission, policies, processes, organisational structure, responsibilities and resources, in order to assure the quality of educational outcomes. CRITERION 6.0: Review - The institution’s management reviews the Quality Management System at planned intervals to ensure that it is suitable, adequate and effective. Records of the review are kept. CRITERION 7.0: Continuous Improvement - The institution continually reviews its Quality Management System.
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Stakeholders’ and organizational member's worldviews are critical to achieving quality
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Value-Assumptions and Beliefs are critical in fostering institutional change Gladstone Mills Edwin Jones
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Metapatterns and Meta-Myths are hidden parts of that iceberg
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Organizations are more than structures & processes
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Quality is a multi-dimensional concept Quality Excellence Ranking? Perfection Zero-Error? Fitness for Purpose Standards & Goals? Value for Money Completion Rates & Costs Transforming Innovative & Creative?
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Characteristics of an effective quality management system 1)clear specification of roles, responsibilities and procedures; 2)enabling of institutional aims and objectives to be achieved; 3)informing decision making; 4)freedom from individual bias; 5)repeatable over time; 6)involves all staff; 7)includes the specification of standards and acceptable evidence; 8)prompts continuous improvement
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The argument Quality Management System Quality Culture Evaluative Thinking Systems Thinking
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The value of systems thinking Systems thinking is the process of understanding how different parts influence one another within the whole.
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The Value of Systems Thinking There is value in conceptualizing the whole rather than just the part
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The Value of Systems Thinking
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Systems Thinking helps us deal with unpredictability
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Systems Thinking is needed for innovative solutions to problems
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Adding evaluative thinking to our worldview “Evaluative thinking includes a willingness to do reality testing, to ask the question: how do we know what we think that we know. To use data to inform decisions — not to make data the only basis of decisions — but to bring data to bear on decisions”. Michael Quinn Patton
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Organizational Learning as a critical outcome
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Fostering organizational learning
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Organizational learning and system renewal- The path to continuous improvement We can learn from ‘failures’ too - That is what corrective action is about.
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Leadership must model the correct thinking
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The QMS is the embodiment of a quality culture 1)an open and active commitment to quality at all levels; 2)a willingness to engage in self-evaluation; 3)a firm regulatory framework; clarity and consistency of procedures; 4)explicit responsibilities for quality control and quality assurance; 5)an emphasis on obtaining feedback, from a range of constituencies; 6)a clear commitment to identifying and disseminating good practice; 7)prompt, appropriate, and sensitive managerial action to redress problems, supported by adequate information
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Thank You Your comments to jeromedelisle@yahoo.com
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