1. JEROME DE LISLE © 2011 SCHOOL OF EDUCATION UNIVERSITY OF THE WEST INDIES St. Augustine. QUALITY IN HIGHER EDUCATION INSTITUTIONS: THE WHOLE OR THE PART?

2. Accreditation and registration are a quest for quality ACTT Registration Standards CRITERION 3.0: Quality Management System - The institution has a well-planned Quality Management System that is in keeping with its vision, mission, policies, processes, organisational structure, responsibilities and resources, in order to assure the quality of educational outcomes. CRITERION 6.0: Review - The institution’s management reviews the Quality Management System at planned intervals to ensure that it is suitable, adequate and effective. Records of the review are kept. CRITERION 7.0: Continuous Improvement - The institution continually reviews its Quality Management System.

3. Stakeholders’ and organizational member's worldviews are critical to achieving quality

4. Value-Assumptions and Beliefs are critical in fostering institutional change Gladstone Mills Edwin Jones

5. Metapatterns and Meta-Myths are hidden parts of that iceberg

6. Organizations are more than structures & processes

7. Quality is a multi-dimensional concept Quality Excellence Ranking? Perfection Zero-Error? Fitness for Purpose Standards & Goals? Value for Money Completion Rates & Costs Transforming Innovative & Creative?

8. Characteristics of an effective quality management system 1)clear specification of roles, responsibilities and procedures; 2)enabling of institutional aims and objectives to be achieved; 3)informing decision making; 4)freedom from individual bias; 5)repeatable over time; 6)involves all staff; 7)includes the specification of standards and acceptable evidence; 8)prompts continuous improvement

9. The argument Quality Management System Quality Culture Evaluative Thinking Systems Thinking

10. The value of systems thinking Systems thinking is the process of understanding how different parts influence one another within the whole.

11. The Value of Systems Thinking There is value in conceptualizing the whole rather than just the part

12. The Value of Systems Thinking

13. Systems Thinking helps us deal with unpredictability

14. Systems Thinking is needed for innovative solutions to problems

15. Adding evaluative thinking to our worldview “Evaluative thinking includes a willingness to do reality testing, to ask the question: how do we know what we think that we know. To use data to inform decisions — not to make data the only basis of decisions — but to bring data to bear on decisions”. Michael Quinn Patton

16. Organizational Learning as a critical outcome

17. Fostering organizational learning

18. Organizational learning and system renewal- The path to continuous improvement We can learn from ‘failures’ too - That is what corrective action is about.

19. Leadership must model the correct thinking

20. The QMS is the embodiment of a quality culture 1)an open and active commitment to quality at all levels; 2)a willingness to engage in self-evaluation; 3)a firm regulatory framework; clarity and consistency of procedures; 4)explicit responsibilities for quality control and quality assurance; 5)an emphasis on obtaining feedback, from a range of constituencies; 6)a clear commitment to identifying and disseminating good practice; 7)prompt, appropriate, and sensitive managerial action to redress problems, supported by adequate information

21. Thank You Your comments to jeromedelisle@yahoo.com