1. Welcome back!

2. William Miller Stephen Rollnick

3. O: Open Questions A: Affirmations R: Reflections S: Summarizing Core Skills

4. Open Questions Affirmations Reflections Summarizing

5. Activity: Is this an open or closed question?

6. O Who do you live with? O What are your skills? O Have you ever had a job? O What hobbies, interests, clubs, groups, or recreation activities do you enjoy? O What did you like about your job at the cafeteria ?

7. Change this closed question to an open question Do you manage your own money?

8. Affirmation vs. Praise Open Questions Affirmations Reflections Summarizing

9. Affirmations Let’s Practice! Pair up Think of someone you don’t like Tell your partner several positive qualities about the person (You can’t say anything negative about the person)

10. Questions are for ME. Reflections are for YOU Open Questions Affirmations Reflections Summarizing

11. Reflections Simple: repeating or rephrasing Complex: focus is on meaning and emotion

12. What the Speaker Means Thomas Gordon (1970) The Process of Communication Words the Speaker Says What the Listener Thinks the Heard Words Mean Words the Listener Hears Hearing Reflection Encoding Decoding

13. “I really want to connect” (what the speaker means) “Let’s take the dog for a walk” (what the speaker says) “ He is afraid of the dark” (What the Listener Thinks the Heard Words Mean) “Go with me to take the dog out” ( Words the Listener Hears) Hearing Reflection to check out what the speaker means

14. A statement can sound like either a question or a reflection based on the inflection at the end of the statement “You don’t think this is a problem?” “You don’t think this is a problem.” “Working is important to you?” “Working is important to you.” “You take pride in the chores you do?” “You take pride in the chores you do.”

15. No Problem!

16. CAMPFIRE!! A fun and easy way to practice reflections #1 Go outside with your group and Form a Circle Person 1 makes a statement to person 2 Person 2 provides a simple reflection Person 2 makes a statement to person 3 Person 3 provides a simple reflection

17. CAMPFIRE!! A fun and easy way to practice reflections #2 Remain in the circle Person 1 makes a statement Person 2 provides a reflection Person 3 provides a reflection (on the same statement) Person 4 provides a reflection Person 5 provides a reflection

18. Summaries Open Questions Affirmations Reflections

19. Summaries Collecting Linking Transition

22. Dan Franks: dan.franks@state.or.us Rosalie Galliher: rosalie.galliher@state.or.us) Heather Lynch: heather.m.lynch@state.or.us Contact Information: