1. It’s not WHAT you say, It’s HOW you say it… Communication Skills

2. YOU

3. Objectives: 1. Learning attitude and process 2. Improving from where we are, who we are 3. Better presentations 4. The 7-C’s of Writing 5. Writing skill development

4. The learning attitude? Nobody can teach anybody anything!

5. What is learning? How do we learn? Where do we learn it from? When does it stop? Who is responsible for it? The matrix of learning

6. I don’t know I know I don’t know I know

7. What is it? I know you believe you understand What you think I said But I am not sure You realize what You heard is not What I meant…

8. “The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.” Bryson, 1991

9. Myths about Communication We communicate consciously We communicate with words Non-verbal communication is silent Words mean the same thing to everyone We communicate when we speak Message sent is the message received Information is never too much…

10. Concepts Communication is a two-way process Words Mean Different Things to Different People. The Initiation of a Message Provides No Assurance It Has Been Received. Communications Often Become Distorted as They Are Transmitted.

11. The Communication Process

12. Communication of Content Channel choices In person Telephone Email Written Third party

13. How We Communicate CVs, Resumes Email, Web site, FAQs Letters, Newsletters, Brochures, Articles, Catalogs Advertisements, Notice Board, Pamphlets, Signs, Press Release Presentations, multimedia, talks Reports, Manuals, Proposals, Books

14. Communication is all about establishing good relationships!

15. Attributes of effective communication Invalidation: Superiority Rigidity Indifference inflexibility Validation: Respectful Flexible Two way communication Identify areas of agreement

16. The four skills: Listening Speaking Reading Writing Reading Speaking Listening

17. Group Presentations 1. Greet and smile 2. Introduce yourself and the subject 3. Present quality with confidence 4. Answer questions 5. Thank the audience

18. Writing Skills Development: Daily diary Emailing/ chatting The letters we’ve forgotten… Challenge closes Filling in the exercise: letters/cards/invitation Unscrambled letters

19. Thank You