1. Liverpool Patient Profiling Carole Adebayo & Pauline Mitchell

2. Background Princes Park Health Centre Ethnicity, language, religion & access needs Over 40% of Liverpool's population No information available

3. Progress So Far 44 Practices Profiled Average response rate 57% Roll out of PP revised April 2006 56 extra practices – 5 years All new practices visited 96 – registration process Information Pack / Training PP Team – focal point

4. PCT Summary 279 Ethnic groups Patients from 147 Countries 81 Spoken Languages 48 Read Languages 54 Religions

5. Patient Profiling Purpose To improve overall service provision by supporting Primary Care providers with information collected locally on CHD, Diabetes, Smoking and Obesity and identify factors impacting on access and utilisation of services

6. Uses of Patient Profiling Patient Involvement Links to Smoking Cessation Geographical Profile / Equity Audits/ Needs Assessments Inequalities Targeting Identify Hot Spots Health Promotion Service improvement Commissioning

7. Patient Profiling To reduce inequalities in health by developing health equity audit tools for practitioners to use in each individual practice 1 Agree partners & issues 3 4 5 Service Delivery Investm ent & Secure changes in Agree High Priorities Agree local actions, narrow gap Equity Profile Identify Gaps Compare: AreaAge Ethnicity Economic Gender Health Equity Audit cycle DOH 2

8. Patient Profiling Looking at; Practice Population Characteristics Specified Health / Risk Factors

9. Practice Population Characteristics Total GP Population Profiled Patients – from the age of 16 Age Structure Gender Where they live Need for Interpreter / Translator Those that do not Reading any Language Main Languages Read

10. Specified Health / Risk Factors Currently looking at Diabetes, CHD, Smoking and Obesity Cross referencing – e.g. CHD & Smoking, Diabetic & Obese Relating each to age, ethnicity, religion, spread and language Looking for possible gaps e.g. between male and female in certain age groups

11. Benefits The benefits to profiling include: Delivering more relevant information about patients/clients Improving targeting and performance of services Helping both the PCT and practitioner better understand their patients/clients Non personally-identifiable information shared across the different programmes Access to more up to date information

12. Conclusion It is live information about people accessing our PCT. It can be used to plan, organise and deliver service. It is only as good as the information put into it. It is not a magic tool and will not solve general issues. It is brilliant in identifying / targeting the gaps in population, service, access etc.

13. http://www.liverpoolpct.nhs.uk/Library/Publications/Health%20Stati stics%202007.pdf KEY DEMOGRAPHIC AND HEALTH STATISTICS by Neighbourhood Management Areas for Liverpool Primary Care Trust