1. HFT 2220 Exam 1 Review

2. Chapter 1 Human Resources Management  What is human resource management?  Organization stakeholders Internal Internal External External  What are some human resource functions?  Line worker versus staff worker  The role of the human resources manager Proactive versus reactive Proactive versus reactive

3. Chapter 1 Management Hierarchy  People skills/functions  Senior Conceptual/Planning Conceptual/Planning  Middle Peer Relations/Organizing Peer Relations/Organizing  Supervisory Staff Relations/Control Staff Relations/Control  By Using  Strategies  Policies  Standards & Procedures

4. Chapter1  Building company loyalty Balance Balance Growth Growth Benefits Benefits Skills & tools Skills & tools Customer satisfaction Customer satisfaction

5. Chapter 2 Human Resources Planning  What are goals? Purpose Purpose Mission Mission Objectives Objectives

6. Chapter 2 Human Resources Planning  Planning processes  Operations oriented planning  Behavior oriented planning What What When When How How Who Who

7. Chapter 2 Human Resources Planning  Forecasting Qualitative Qualitative Quantitative Quantitative Bottom up Bottom up Top Down Top Down Trend analysis Trend analysis Variables Variables Objectives Objectives

8. Chapter 3  Organizing Detail Detail Divide Divide Combine Combine Communication Communication Monitor effectiveness Monitor effectiveness

9. Chapter 3  Division of work  Departmentalization  Job depth  Job scope  Job duties & tasks  Job characteristics Skill variety Skill variety Task identity Task identity Task significance Task significance Autonomy Autonomy Feedback Feedback

10. Chapter 3 Preparing a Job Description  Job analysis Bottom up Bottom up Top down Top down  Job inventory Content Content Education Education Experience Experience Training Training Development Development  Task statements  Job descriptions  BFOQ

11. Chapter 4 Recruiting  Internal Recruiting Advantages / Disadvantage Advantages / Disadvantage  External Recruiting Advantages / Disadvantages Advantages / Disadvantages  ADA

12. Chapter 5 Selection & Hiring  Selection Methods Validity Validity Reliability Reliability Predictors Predictors  Negligent Hiring  Hiring Strategies Multiple Hurdles Multiple Hurdles Compensatory Compensatory  Title VII  Age Discrimination Act  E.O. 11,246

13. Chapter 6 Orientation & Training  Trend Analysis Study  Visual Learners  Auditory Learners  Kinesthetic Learners

14. Other  A brown scantron form is required  50 multiple choice questions  Questions