1. Is it something we did? What SA EOC learnt about its relationship with training participants 1

2. Is it something we did? Seinfeld - It's Not You It's Me - YouTube 2

3. Current Courses Offered by SAEOC Nipping Problems in the Bud Promoting Positive Behaviours at Work Contact Person: Roles & Responsibilities Contact Person: Refresher Train the Trainer e Learning Induction Module Refresher Training for Managers Online or Out of Line: Social Media Transition Workshop 3

4. Statistics Number of sessions conducted per year 4

5. 5

6. The SAEOC Survey Sent out in March 2012 Looking for information about why paid training had dropped off from previous years 125 people responded 6

7. Survey Themes Quality of EOC Training Effectiveness and Relevance Choice of Provider Future Opportunities 7

8. Quality of EOC Training 88% said the training was either excellent or very good only 2 respondents said the training was fair, and none said it was poor 88% said the trainers’ presentation skills were either excellent or very good the remaining respondents rated the trainers’ presentations skills as good 8

9. Effectiveness and Relevance 82% said the training was relevant to their job 86% said the training reinforced or improved their knowledge and skills 79% said they would deal with issues differently as a result of the training 87% said that the training was effective in changing behaviours in their workplace (very small sample) 9

10. Choice of Provider 57 respondents said they booked training in their workplace 51% of these said they had not used EOC to provide training in the last 3 years, but 67% of these had not engaged in any EO training in the last 3 years of the 49% who had used EOC in last 3 years, 100% would use us again! 10

11. Key reasons for engaging EOC 11

12. So what did they want? 12

13. How did they want it? 13

14. Anything else? Online training resource or toolkit (73 respondents) Managers: Online module (68 respondents) Contact person: Online module (68 respondents) Workplace EO policy review (43 respondents) 14

15. So what have we done? Social media and discrimination information session Managing age diversity (including e course) Flexible work arrangements Cognitive bias session 15

16. Still on the agenda …. Webinars (chatroom / blog) Deliver your own EO training session Online modules for contact persons and HR Managers 16

17. So what have we learnt? We provide a quality and effective training service But we need to keep it current we need to keep it cost effective we need to try new things we need to keep asking what people want 17