1. Confidentiality and You What is confidentiality?

3. con·fi·den·tial –adjective 1.spoken, written, acted on, etc., in strict privacy or secrecy; secret: a confidential remark. 2.indicating confidence or intimacy; imparting private matters: a confidential tone of voice. 3.having another's trust or confidence; entrusted with secrets or private affairs: a confidential secretary. 4.(of information, a document, etc.) a.bearing the classification confidential, usually being above restricted and below secret. b.limited to persons authorized to use information, documents, etc., so classified.

5. Good Professional Communication 1.Why do we communicate information at work? 2.What makes the communication of information effective?

6. What makes the communication of information effective? Being accurate, concise and complete Being attentive Being clear Passing on information if there is a needs to know. Show respect in your communication Involving and informing Showing good listening skills Using appropriate methods and languages

7. Data Protection Act (1998) Questions to ask yourself - Do I really need this information about an individual? Do I know what I'm going to use it for? Do the people whose information I hold know that I've got it, and are they likely to understand what it will be used for? If I'm asked to pass on personal information, would the people about whom I hold information expect me to do this? Am I satisfied the information is being held securely, whether it's on paper or on computer? And what about my website? Is it secure? Is access to personal information limited to those with a strict need to know? Am I sure the personal information is accurate and up to date? Do I delete or destroy personal information as soon as I have no more need for it?

8. The data protection Act (1998) Gives people the right to see their own records, both computer-based and manual. Gives people the right to have inaccurate personal data erased or corrected. What does this mean you have to do? You must ensure your records are accurate and factual (not opinions)

9. Confidentiality - Basic Principles Store information in a secure place. Show respect to clients Only pass on information on a need to know basis to other relevant professionals Follow guidelines and procedures You must ensure your records are accurate and factual (not opinions)