1. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Chp 15 Foundations of Behavior in Organizations Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved.

2. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Leadership Skills For Solving People Problems Diagnosing or gaining insight into the situation Adapting individual behavior and resources to meet the needs of the situation Communicating in a way that others can understand and accept

3. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Organizational Behavior Commonly called OB An interdisciplinary field dedicated to the study of attitudes, behavior and performance

4. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Attitude Components

5. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Components of Attitudes  Cognitive component includes the beliefs, opinions, and information the person has about the object of the attitude  Affective component is the person’s emotions or feelings about the object of the attitude  Behavioral component of an attitude is the person’s intention to behave toward the object of the attitude in a certain way

6. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Work Related Attitudes Two attitudes that may relate to high performance are: 1. Job Satisfaction 2. Organizational Commitment “ Union Pacific is committed to be a railroad where: our customers want to do business, our employees are proud to work, and shareholder value is created.”

7. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Attitudes & Conflicts Perception, Cognitive process used to make sense out of the environment Three Step process: 1. Observe information 2. Screen data 3. Organize data Perceptual Selectivity, process by which individuals screen and select objects. Important points: 1. Primacy 2. Regency Perceptual Distortions, errors in perceptual judgment arising from inaccuracies in the perceptual process. Common Errors: 1. Stereotyping 2. Halo effect 3. Projection

8. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. External or Internal Attributions

9. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Big Five Personality Factors

10. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Emotional Intelligence (EQ) Basic Components Self-awareness-basis for all of the other components, being aware of what you are feeling Managing emotions-balance one’s moods so they do not cloud thinking Motivating oneself-ability to be hopeful and the ability to persist Empathy-recognize what others are feeling Social skill-ability to connect to others

11. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Locus of Control Defines whether one places primary responsibility within themselves or on the outside Internal locus of control- your actions influence what happens to you External locus of control- represents “pawns of fate”

12. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Problem Solving Styles Carl Jung Gathering and evaluating information are separate activities Four functions: 1.Sensation 2.Intuition 3.Thinking 4.Feeling

13. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Four Learning Styles  Diverger  Assimilator  Converger  Accommodator

14. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. The Stress Response (GAS)

15. Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Work Stress Four Categories:  Demands Associated with Job Tasks  Physical Demands  Role Demand (Sets of expected behaviors)  Interpersonal Pressures and Conflicts