1. Team Management/morale Performance Management Motivation Decision Making Leadership Adaptability/Flexibility Planning & Organisation Communication Dealing with change Team Leader Awareness

2. Dealing with change Involve team members in the decision making process

3. Dealing with performance Involve team members in target setting Praise good individual performance and behaviour in public and 1-2-1 Deal with poor performance on a 1-2-1 basis Dealing on an individual basis Monitoring performance against agreed targets Challenge team and individual performance

4. Improving team morale Consulting with the team Communicate early and clearly Team building Praising individual and team performance

5. Respect Lead by example/be a good role model Treating individuals with respect Listen to opinions before making decisions 2 ears 1 mouth Working for them and with them As an individual

6. Qualities and skills Likeable Sense of humour Interpersonal skills Enthusiastic Approachable Focussed on targets Self motivated Ability to encourage/motivate others Good listener Respected New ideas

7. Team Management Performance Management Motivation Decision Making Leadership Adaptability/Flexibility Planning & Organisation Communication Dealing with change Team Leader Awareness