1. Place your chosen image here. The four corners must just cover the arrow tips. For covers, the three pictures should be the same size and in a straight line. Getting to 3% - Realizing the Promise of Sustainability Carol White Director, Program Strategy (MA) National Grid June 17, 2014

2. 2 Our Challenge Delivering on the promise of sustainable investments  Environmental objectives/climate change mitigation  Low cost alternative to traditional generation  Economic engine for growth – job creation  Solve for increasing electric & natural gas interdependency  Grid resiliency

3. 3 Our Opportunity  Broaden the focus beyond traditional EE  Maintain a customer focus  Embrace tech partners  Change regulatory paradigm Together we can lead the nation to realize the benefits of sustainable investments

4. Going Beyond Energy Efficiency  Energy efficiency investments focused on holistic customer energy needs  Geographically targeted solutions  Distributed generation and storage  Microgrids 4

5. Going Beyond Energy Efficiency  Active and passive demand response  Utility side of the meter investments (e.g., conservation voltage regulation)  Grid modernization and “smart” technology  EV charging stations and alternative fuel vehicles  Codes and standards  Leveraging “big data” 5

6. Success is Dependent on Staying Customer Focused  What are the real benefits customers can expect to realize…and  How do offered services meet their needs? 6 Reliable Service Increased Comfort Increased Productivity Better Control Over Cost Better Communication Personalized Tools Better Understanding

7. Strengthen Existing Relationships and Embrace Non-traditional Partners  Expand network of traditional partners  Develop relationships with non-traditional partners  Leverage customer affinity groups 7

8. 8 The Role of the Utility – Connect21  http://us.nationalgridconnecting.com/connect21/ http://us.nationalgridconnecting.com/connect21/

9. Innovation in Regulation is Needed 1.What is the best way to finance the investments needed to create a sustainable future? 2.How does ratemaking need to evolve to encourage both the investments needed to modernize and maintain the grid and a broader focus on delivering energy solutions to customers? 9