1. Performance Enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International Mr Peter Dane, Association of Dutch Water Companies

2. Project:Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning Partners:Water Services Providers Association (WASPA) Association of Dutch Water Companies (VEWIN) Vitens-Evides International (VEI) 9 Water Services Providers (WSPs) Kenyan Water Institute (KEWI) SNV WASREB Budget:€ 1.19 million Period:1 November 2011 – 31 October 2015 Financers:EU Water Facility, VEI, SNV, GIZ Aim:To improve the technical and financial performance of Water Services Providers (WSPs) in Kenya by introducing benchmarking and collective learning amongst peer WSPs and strengthen their capacity to implement the necessary performance improvements.

3. Vitens Evides International (VEI) International subsidary of two largest Dutch water companies EvidesVitens Turnover€ 274 million € 475 million Consumers2.3 million5.4 million Staff5501,500 50% of Netherlands’ population The Hague

4. Water Operators Partnerships Since 2005 we are active to support water companies in developing countries in improving operations and financial management Cooperation through Water Operators Partnerships: long term partnerships between water companies aiming at capacity development in a peer to peer approach

5. Peer to peer approach in capacity development Experienced staff supports colleagues of partners in: Finance, Planning & Control Investment planning, procurement, commisioning (and fund raising) Operations (production, distribution) Water source protection Customer management Sanitation

6. = project references since 2000 = current projects

7. What type of results do we achieve? NRW for cities in Mozambique in the period 2004 until 2010.

8. Outline Dutch Association of Water Companies (VEWIN) Benchmarking in the Dutch Water Sector Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning

9. Peter Dane MSc in civil engineering 25 year in the water industry (utilities) at present manager international benchmarking at Vewin, Association of Dutch Water Companies programme manager of the European Benchmarking Co-operation member of IWA’s SG BPA management committee

10. Vewin - Association of Dutch Water Companies established 1952 – 212 water utility members today 10 (public) utility members runs one of the first national benchmarking programmes of Europe coordinating partner of the European Benchmarking Co-operation (international benchmarking programme)

11. Development of water supply

12. Public limited liability company

13. Community governance Dividend Share holders Provinces Municipalities Water company Assets (public)customers Water Income Investments Tariff policy Board of Supervisors Strategy Finance Efficiency Financial market

14. Public limited liability company

15. 28 May 201015 What is benchmarking? IWA’s Task Group on Benchmarking: “benchmarking is a tool for performance improvement through systematic search and adaptation of leading practices” Benchmarking consist of two essential steps: performance assessment and performance improvement Results of benchmarking are made tangible via Performance Improvement Plans

16. National benchmarking scheme voluntary programme since 1997 initiated by national discussions on privatisation and liberalisation of public services objectives improving efficiency by learning transparency as of 2011: mandatory national benchmarking programme

17. Results of national benchmarking scheme efficiency improvement 1997-2009 of 27%

18. European Benchmarking Co-operation (EBC) initiative of national water associations and several utilities of Denmark, Finland, Netherlands, Norway, Sweden (2005) Mission: to facilitate water utilities in the continuous process of improving performance and transparency by:  offering a simple, web based, international benchmarking programme for water services  providing a platform for exchanging best practices on management and operations

19. What can Vewin / EBC contribute? Peer to peer support to WASPA and utility members: benchmarking knowledge and –experience: ‘how to benchmark’ access to peer utility network: ‘learning from best practices’

20. The project Objective To improve the technical and financial performance of WSPs in Kenya by introducing benchmarking and strengthen their capacity to implement the necessary performance improvements

21. Key performance indicator Performance 2008/2009 Target (source: National Water Services Strategy 2007-2010) Water coverage urban areas45%> 80% Sanitation coverage urban areas 50%> 72.5% Non Revenue Water (NRW)49%< 30% by 2015 Hours of supply16 h Metering ratio81%> 95% Revenue collection efficiency83% Staff per thousand connections 7 Coverage of O&M costs97%Recommended value > 150% to achieve full cost recovery Selected KPIs, results and targets for Kenya’s water services sector in 2008 / 2009 (source: IMPACT 3)

22. The project (3 demo projects)

23. The project partners VEWIN VEI SNV WASREB (3 demo projects) WASPA 9 WSPs

24. Participating WSPs in first stage Selected by WASPA executive commitee in close consultation with members Sibo Isiolo Kericho Nyeri Muranga’a Thika Oloolaiser Malindi Include more WSPs in the course of the project

25. Activities 1.1Training in benchmarking and collective learning (WASPA, WSPs) 1.2Joint development of methodologies and tools for benchmarking 2.1To compare performance among the participating WSPs 2.2Form 3 expert groups for selected KPIs 2.3Identify best practices and develop & implement enhanced Performance Improvement Plans on the selected KPIs 2.4Plan, implement and evaluate at least 3 demonstration projects on best practices 3Sector-wide dissemination and upscaling of benchmarking approaches

26. Thank you for your attention!