1. Transit 101 Deployment B. Moore/H. Honegger T-FLEx Workshop August 19, 2002

2. Transit 101: What do we have? How good is it and how do we make it better? How do we promote its use? Who will help create more modules?

3. Done or In Process: Eleven Modules Benefits & History of Transit Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory Environment Investments Capital Projects Risk Management ‘01 ‘02 In Process

4. How does it Rate?

5. Missing Criterion: Course Quality Did you like it and were you satisfied with it? Did it help you learn? Did it help you do your job? Did it (possibly) help reduce employee orientation cost or improve retention?

6. Course Quality - Did you like it--were you satisfied with it? If you did, it most likely had: Clear navigation; ability to start and stop No slow-loading images or software No broken links

7. Course Quality- Did the course help you learn? If so, it most likely had: Text not too dense, relevant images Plenty of practice opportunity Variety of questions Challenging but doable Related to what you were supposed to learn Clear constructive feedback (right answers)

8. Course Quality – Did the course help you do your job better? If so, it most likely: Answered an immediate need for you, a co-worker, or an associate Allowed you some control over what you learned and when

9. Course Quality – Did the course help improve cost, retention, or productivity? If so, it most likely: Cost you very little in employee downtime Was attractive to more than one person Didn’t overburden employees with extra tasks or responsibilities

10. It’s Time to Measure T101 Questions 1 and 2: We can ask for this feedback after each module: Was the course satisfying? Did you like it? Did the course features help you learn? Questions 3 and 4: Ask members who took courses in ‘01 and ‘02: Did the course help you with your job? Did orientation cost, retention, or productivity improve?

11. It’s Time to Promote T101 Word of mouth Links from internal web sites E-mail notifications Promos in employee newsletters Laminated reference cards Include T101 in regular training department ads/info www.transit101.com

12. Volunteers? DONE Benefits & History of Transit Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory Environment Investments Capital Projects Risk Management TO DO Customer Service Maintenance Scheduling and Dispatching Service Planning Grants Management Workforce Representation Regional and Urban Planning ??