1. NEPA RCM PROJECT ALPHA CONSORTIUM LIMITED

2. INVESTMENTS Collection Infrastructure – Investments in new Cash Offices. – Refurbishment of existing cash offices. – Provision of tools and equipment. – Motor Vehicles Personnel development and training to enhance capacity building.

3. BILLING CYCLE PROCESS Enhancements in the billing software application to improve the billing system. IT development in computerised offline cash downloading system for all cash points. Investment in hardware infrastructure to improving the efficiency of the bill production. Improved bill distribution with route sequencing system.

4. MANAGEMENT INFORMATION SYSTEMS Introduced measurement standards with KPI on all levels of management. Evaluate workflows to enhance and support management operations. Computerised customer service center Developed systematic tools to assist daily management operations.

5. NET ENERGY AVAILABLE VERSUS ENERGY BILLED

6. Performance Ratio

7. CONTRACT NET BENEFIT TO NEPA (accumulated)

8. THE END THANK YOU MERCI BEAUCOUP!