1. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 1 Strategies for eGovernment in Europe Karl-Erik Andersson, TietoEnator, Sweden

2. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 2 What is meant by eGovernment The citizens shall be able to : make all registrations online require contributions/grants and pay fees follow and communicate in a single case take parts of all public documents find right public servant/unit proposals, suggestions and complaints…via Internet

3. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 3 Mobile access Core-processes Service-units Support-processes Administrative offices Portal www Internet WEB Work-flow eGovernment Data-bases Applications Access from home, work-place etc The virtual globe

4. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 4 Virtual service Cities,Municipalities School,nursery, building permits Cities,Municipalities School,nursery, building permits Entrepreneurs (providers of services on contract Entrepreneurs (providers of services on contract Counties Health-care Counties Health-care National authorities: Tax, social insurance, police, employment etc National authorities: Tax, social insurance, police, employment etc Broadband Portal

5. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 5 EU Benchmarking Criteria

6. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 6 Driving forces in EU Public administration www Inter Ministry/Agents drivers Desire to modernise: Service Strategy Organisation Processes Budget and follow up Macro Drivers Political initiatives Lack of workforce Financing Participation Technology drives Enabling forces Enabling Infrastructure Standards Security Solutions New back-office-organisation New front-office-organisation eServices Demand factors Increased access Simplifications Usability Demanded services Trust and security

7. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 7

8. TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 8 eGovernment in European Local Governments Means: eGovernment and 24/7-services Influence via the net, eDemocracy e-commerce Implement efficient Workflow Effective internal communications- process Improve/develop core-system Competent personnel by eLearning Geographical information-system Access for all Means: eGovernment and 24/7-services Influence via the net, eDemocracy e-commerce Implement efficient Workflow Effective internal communications- process Improve/develop core-system Competent personnel by eLearning Geographical information-system Access for all Strategic goals Create attractiveness for Enterprises Achieve high performance and low costs Offer citizens good services eStrategy