1. IRIS - International Railway Industry Standard The Quality Standard for the Railway Industry ACRI Prague, 2nd April 2008 Angela de Heymer Manager Quality Assurance Group Quality

2. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 2 Agenda IRIS IRIS Strategy Our approach toward suppliers Our internal approach Benefits for stakeholders Conclusions

3. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 3 IRIS is process oriented 100% of the requirements from ISO 9001:2000 we built on a large and recognized foundation but we are convinced about the specificities of Railways Imposing processes will force the companies to secure their knowledge and bring confidence for the customer 12 KO questions as a first step - 11 are linked to processes - 1 is linked to a procedure

4. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 4 IRIS: A strong evaluation process Requirements clear defined All “shall” requirements linked with a question All “should” requirements offer potential for improvements Notes for guidance in requirements application Evaluation towards a unique questionnaire 5 maturity levels on open questions 2 maturity levels on close questions Skilled and trained auditors have passed the IRIS training and examination, speak the local language, plus English.

5. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 5 Expectations from system integrators Improvement of Process efficiency in the whole supply chain. Stable process and improved interfaces. Reduction of system audits from system integrators by recognition of IRIS certificates. Reliable Information about suppliers of the railway industry. Reduction of Non-conformity cost by standardized process and methods. To build confidence and partnerships

6. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 6 IRIS Commitment of System Integrators The four System integrators:  Bombardier Transportation  Alstom Transport  AnsaldoBreda  Siemens Transportation Systems Committed (2006-05-18) to recognized IRIS certificates and therefore to not initiate business management system audits at companies having a valid IRIS certificate.

7. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 7 Supplier agreements are updated Major supplier have to be certified by IRIS before May 2009. suppliers have to grant access rights for its detailed data stored in the IRIS database via the IRIS Portal.  Supplier agreements are signed by suppliers according to BT strategy. Approach for IRIS targeted suppliers is established Identification of IRIS targeted suppliers. Criteria for selection are align with BT Supplier Relationship Management Program. IRIS survey was sent Dec’06 to IRIS targeted suppliers, asking for IRIS planning. IRIS reminder letter was sent Jan’08 to targeted suppliers.  Bombardiers’ new strategy is to periodically evaluate all Non-IRIS certified companies. Our approach toward suppliers (1/3)

8. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 8 Events are used to reinforce IRIS message and BT strategy Bombardier suppliers days. Supporting and participating in IRIS events.  Communicating to suppliers and stakeholder of the railway industry. Supplier Evaluation Process has been fully aligned and updated with IRIS standard requirements by eliminating the ‘business process requirements’ part of the audit due to recognition of IRIS certificates. by focusing on suppliers performance, financial health, capabilities and capacities only. by focusing on supplier development.  Rely on IRIS results and focus on performance, capabilities and capacity. Our approach toward suppliers (2/3)

9. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 9 IRIS Non-certified company Our approach toward suppliers (3/3) Criteria: Audit: Audit type, team and duration => 12 man days IRIS certified company => 2 man days Focus: -performance -financial health -capabilities and capacity

10. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 10 Our internal approach Internal IRIS program established for deployment 6 Sites certified (worldwide) Internal IRIS training program established for different target groups IRIS for Supply Management activities IRIS for BT implementation IRIS internal auditor training BT, as a founding member and sponsor actively participates and contributes to IRIS Group (UNIFE) Technical Forum for Improvement IRIS Joint Working Group with operators Supporting IRIS events

11. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 11 Benefits for IRIS certified companies IRIS is a chance for Suppliers to : Secure a competitive future Promote a quality image Improve quality level at all supply chain levels Optimize auditing in terms of efficiency and standardization Work according an international standard specific for the railway industry Identify strength and improvements areas to continuous improve

12. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 12 Benefits for IRIS certified companies An IRIS certification : Is the way toward excellence Lead suppliers to become more valued and visible in the market IRIS internet Portal and database Recognition by major system integrators

13. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 13 Conclusions (1/2) BT will recognize IRIS certificates and will not conduct further own system audits at IRIS certified companies. BT priority for 2008 is to strength IRIS message and strategy Major supplier are required to be IRIS certified before May 2009. Conduct System audits by Non-IRIS certified companies. Close follow up of IRIS certification process by major suppliers. BT major suppliers are acting globally In all countries, delivering quality product will push competition.

14. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 14 Conclusions (2/2) BT reinforce that the IRIS system gives the opportunity to every railway stakeholder to improve his performance. Continuous improvement is key for the future success in our market. BT will further support actively the further improvement and implementation of IRIS the within the IRIS Group activities We are convinced that IRIS provides high added value to everybody.

15. AdH/Filename: IRIS BT 2008-04-02 rev01.ppt 15 Your contact Angela de Heymer Tel:+49 30 98607 1233 Fax:+49 30 98607 2023 Mail: angela_de.heymer@de.transport.bombardier.com Web: www.bombardier.com