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LEADERSHIP THAT GETS RESULTS adapted by Daniel Goleman, Harvard Business Review
“You can’t lead where you won’t go… leaders must be perpetual learners to bring about change in others.” Ki ThoughtBridge “Learn and Lead”
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Emotional Intelligence
The ability to manage ourselves and relationships effectively: Integrity, Character, Ethics, Knowledge, Wisdom, Temperament, Words and Acts” Dee Hock Supported by Climate and Culture Drives Leadership Style
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Emotional Intelligence + Climate + Leadership Styles equals Performance and Results
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Climate Process: Group Norms
Communication: Culture of Common Language: Goals Attitudes and Beliefs Relationships: Build Sense of Belonging, Trust, Respect, Collaboration
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Leadership Style Assessment
Commanding: Demands immediate compliance Authoritative: Mobilizes people toward a vision Affiliative: Creates harmony and builds emotional bonds Democratic: Forges consensus through participation Pacesetting: Sets high standards for performance Coaching: Develops people for future What is your leadership style?
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Case Base Learning Experiences The Case of Missing Service, Ki ThoughtBridge
Concept developed at Harvard University Real Situations Problem Solving by Designing Meaningful Collaborative Strategies Global Networking
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