1. Welcome to the webinar: Agency Operations, a POV with Glenn Towle

2. PartnerCOOCFO Glenn Towle

3. MomentumAgencyAdvisors.com

4. Empowerment Initiative Responsibility Accountability

5. Work “on” the business, not “in” the business.

6. Owners working “on” the business: Strategic Vision Company Culture Build the Team

7. Agency Mgmt 101

9. Owners working “on” the business: Strategic Vision Company Culture Build the Team

10. www.youtube.com/user/momentumadvisor

11. Go ahead, work “in” your business: Creative Media Client Service

12. An Empowered Culture

14. A Culture of Empowerment

15. Motivation Autonomy Mastery Purpose

17. Define the Culture Values Statements Role Statement

18. My role is to create opportunities for others.

24. Interpersonal Conversation Intimacy Interactivity Inclusion Intentionality

26. www.youtube.com/user/momentumadvisor

30. Empowerment Initiative Responsibility Accountability

31. Open Book Management Time Involved Don’t Get It Exposure Where’s Mine?

32. You are the source of the change you seek.

33. MomentumAgencyAdvisors.com @ GlennTowle gtowle@momentumagencyadvisors.com

34. Resources: The E Myth Revisited, by Michael E. Gerber www.youtube.com/user/momentumadvisor http://momentumagencyadvisors.com/blog/ Drive, by Daniel Pink Good To Great, by Jim Collins Inc. Magazine Online – Kevin Ryan of Gilt Group, http://www.inc.com/kevin- ryan/kevin-ryan-how-gilt-groupe-recruits-top-talent.htmlhttp://www.inc.com/kevin- ryan/kevin-ryan-how-gilt-groupe-recruits-top-talent.html Abolishing Performance Appraisals, by Tom Coen and Mary Jenkins Harvard Business Review, June 2012: Leadership Is a Conversation, by Boris Groysberg and Michael Slind, http://hbr.org/2012/06/leadership-is-a-conversation/ar/1http://hbr.org/2012/06/leadership-is-a-conversation/ar/1 Help Them Grow or Watch Them Go, by Beverly Kaye & Julie Winkle Giulioni Catalytic Coaching, by Garold L. Markle Performance Conversations, by Christopher D. Lee Open Book Management, by John Case http://greatgame.com/