1. Welcome to Gilbane Boston 2009 Content, Collaboration & Customers

2. Welcome Sponsors What’s new Product labs SharePoint 2010 experience Rooms, food, reception Questions: reception desk Presentations: http://gilbaneboston.com/09/presentation s.html http://gilbaneboston.com/09/presentation s.html

3. Welcome Only minor changes to program http://gilbaneboston.com is up-to-date http://gilbaneboston.com Today’s am session times in the guide 11:00 Evaluation forms: http://gilbaneboston.com/feedback.html http://gilbaneboston.com/feedback.html Wireless: Gilbane 2009 pw: GILBANE Twitter: @gilbaneboston #gilbaneboston #gbsocial #futurewcm #gilbane Google wave: http://bit.ly/4ZqGkJhttp://bit.ly/4ZqGkJ

4. 2010 Conferences Gilbane San Francisco May 17-20, 2010 Westin Market Street Speaking proposals due by January 18 Gilbane Boston November 30 - December 2, 2010 Westin Copley Speaking proposals due by June 14

5. Opening Keynote Panel Susan Parker, Director, Mass.gov, Commonwealth of Massachusetts Michael Edson, Director, Web and New Media Strategy, Office of the CIO, Smithsonian Institution Luuk de Jager, Senior Director, B2C Organizational Empowerment, Central Marketing Office Online, Philips Consumer Lifestyle

6. Industry Analyst Panel Stephen Powers, Senior Analyst, Forrester Research Melissa Webster, Vice President, Content & Digital Media Technologies, IDC Dale Waldt, Senior Analyst, Gilbane Group Kathleen Reidy, Senior Analyst, 451 Group Guy Creese, VP & Research Director, Collaboration and Content Strategies, Burton Group