1. Jardine Lloyd Thompson Tenants & Leaseholders Home Contents Insurance Adur District Council

2. Insurance For All s One rate available to all tenants & leaseholders, irrespective of: –Post Code –Security –Construction s Wide cover –New for old –No Excess

3. Insurance For All s Optional for tenants & leaseholders –No minimum time –No penalties

4. Application Process Mailer & Flyer Contact Adur District Council for an prospectus/application Return application to JLT’s Administrators Application Processed Policy Documents Issued within 14 days Helpline available for queries If further info required we will obtain information direct 1. Dispatch Post Office Card 2. Set up Direct Debit 3. Annual cheque/debit card

5. Policy Cover Checklist s Full fire & perils s New for old s Nil excess s Personal liability - £2M s Replacement Locks - £250 s Fatal injury - £2,000 s Credit cards - £100 s Metered water/oil - £500 s Mechanical Wheelchairs s /Tenants Liability for damage to home s Freezer contents - £200 s Theft of money - £200 s Special occasions - 10% s Tenants Improvements/decorations s Moving Home extension s Accidental damage to TV/HiFi etc s Alternative Accommodation s Legal Helpline s Loss of documents

6. Premiums s Payment options: –fortnightly, cash at the Post Office –Monthly by Direct Debit –Annually by cheque/credit card

7. Example Premiums FOR OVER 60’s Sum insuredFortnightlyMonthlyAnnually Post Office* Direct Debit £6,000£1.71£2.51£30.16 £9,000£1.85£2.82£33.80 £15,000£2.56£4.36£52.26 * Fortnightly costs include transaction costs

8. Example Premiums FOR UNDER 60’S Sum insuredFortnightlyMonthlyAnnually Post Office* Direct Debit £9,000£2.19£3.55£42.59 £12,000£2.73£4.73£56.78 £15,000£3.28£5.92£70.98 * Fortnightly costs include transaction costs

9. Sums Insured s Minimum sums insured –£6,000 for over 60’s –£9,000 for all others s Maximum sum insured - £30,000

10. Premium Payment & Arrears s Fortnightly or monthly policy, no penalties to leave scheme s Separate from rent collections s JLT will manage arrears –4 wks, contact to advise position –6 wks cancel cover –No debt on either side –free to rejoin at later date

11. Claims - Key Facts s We use a specialist claims handling Company - 85% of UK Tenants Contents Schemes use them s Contact within 24hrs of notification s 75%+ of claims will receive personal visit s 95% of claims settled in 10 working days s Claims handlers can settle on site s Cheque issued within 5 working days of settlement

12. Marketing Material. s We provide marketing literature including:- s Fliers. s Posters. s Full Prospectus & rate cards s Application Forms.

13. JLT’s Commitment s JLT is committed to supporting the scheme for the duration of the contract –Financially –On going marketing activities –Fixed rating –Target policy numbers »Yr 1 -10% »Yr 2 - 17% »Yr 3 - 25%

14. Jardine Lloyd Thompson Flexible Solutions for Financial Exclusion QUESTIONS & ANSWERS