1. Dedicated to making boating safer and more fun! 1 Non-Verbal Communication Instructor Development

2. 2 Does yours look like this?

3. 3 Objectives The Communication Process –Characteristics –Verbal & Non-Verbal –Delivery –Barriers –Listening

4. 4 Channel The Communication Process Receiver Acknowledges Receipt Sender Sends The Message

5. 5 Messages I’m a Game Warden, and you’re busted! In order to keep from blowing your boat up, the following directions …

6. 6 Telephone Lines Faces Written Materials Computers Examples of Channels

7. 7 Characteristics of a Sender Voice Control Volume Body Language Rate Force

8. 8 Barriers to Communication Lack of Experience Words –Jargon or too technical Vocal Elements Facial Expressions Mannerisms Physical Noise Factors

9. 9 Can You Read This? M R D U C K S M R N O T D U C K S O S A R C M W A N G S W I L B M R D U C K S

10. 10 Overcoming Barriers Right Flow of Info Encourage feedback K.I.S.S. Listen Actively Practice

11. 11 Non-Verbal Communication Variation in voice Laughter Facial expressions Body movement

12. 12 Effective Delivery Force or Volume Pitch or Tone Voice Quality Timing or Speed

13. 13 How you say it ………….. “ I never said he hit that dock.”

14. 14 What about diction? Select words with care. Use vivid, colorful words. Use appropriate language.

15. 15 Eye Contact

16. 16 Gestures Emphasize a point Illustrate a concept No wild gestures No finger pointing