1. M Tool: Current State Map Purpose: Visualizes and illustrates the current flow of the entire process, from start to finish, providing a high-level view. It helps you identify redundancies and inefficiencies in your process. Current State Map

2. A CSM is like a flow chart; it tracks the steps in the process. The CSM adds time to the steps – how long each step takes and the delay between steps. M Current State Map About Current State Maps

3. The start and end of your CSM must match to the boundaries of your process as established in your Project Charter. Verify the scope and stick with it! M Current State Map Avoid Scope Creep

4. Begin by interviewing the people involved in your process – the stakeholders. Take time to watch your process, to observe the steps that the stakeholders overlook. Draft a map using Visio or Excel. M Current State Map Verify the map’s accuracy by sharing it with the stakeholders. Drafting a Current State Map

5. This marks the two ends of the process. Be sure this aligns with your defined scope! M Current State Map Start/End Routine Time Current State Map Symbols This marks any step in the process. Record the time it takes in the bottom box.

6. This marks a decision point, a yes/no or true/false question. M Current State Map Decision Wait Time Current State Map Symbols This marks delay. Record the wait time in the bottom box.

7. M Example (Generic) Current State Map

8. Once you have your map drafted and verified, you are ready to analyze it for waste and inefficiencies that are obstacles to your goal. Some examples of obstacles : –bottleneck: too much work for the number of workers –redundancy: work passing through the same step without adding value –batching: work is only processed on a certain day leading to delay M Current State Map CSM Initial Analysis

9. M Example (Specific/Analyzed) Current State Map

10. I Tool: Future State Map Purpose: Visualize how the process will function after the solution is put in place. This gives you a reference point against which to compare real changes and a way to assess how well the solution works. Envision

11. I Example (generic) Envision

12. I Example (specific) Envision