1. Usability at Duke Libraries Debra Hanken Kurtz Digital Projects Department Webcom Presentation October 29, 2009

2. Statistics  Sawmill  Google Analytics

3. Heatmaps

4. On-line Input  Blogs http://library.duke.edu/blogs/digital- collections/category/website-redesign/http://library.duke.edu/blogs/digital- collections/category/website-redesign/  Comment Forms

5. Surveys

6. Focus Groups

7. Low-tech/low barrier usability  Interviews  Cardsorting  Circlemapping  Notable https://www.notableapp.com/dashboardhttps://www.notableapp.com/dashboard

8. Staff Resources Needed  4-5 staff to design instrument  1 to conduct test  2-3 to analyze data  average about 5-10 hours staff time per participant

9. Other Resources Needed  Participants  Students  Faculty  Staff  Incentive  Money and gift cards  Food  Stakeholders in success

10. Process Solicit input from staff Review stats and chat logs for possible problems Write instrument Test instrument Conduct test Analyze data Report

11. Library Usability Resources  On-site lab  Morae software  Observation room  Mobile unit  Morae software  laptops

12. How it works

13. Record  Preset Studies (most traditional usability)  Two camera recordings  Autopilot unmoderated testing  Surveys

14. Observe

15. Analyze and Report

16. Challenges  Staff buy-in  Incentive  Recruiting right participants

17. Questions??? Debra.Kurtz@Duke.Edu Twitter.com/debra