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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 1 Chapter 17 Designing and Testing the Document for Usability Technical Communication, 9/e John M. Lannon PowerPoint prepared by Jimidene Murphy
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 2 Defining a Document’s Usability Criteria Type of task User characteristics Constraints of the setting Specific criteria Worthwhile content Sensible organization Readable style Accessible design Ethical, legal, cultural considerations
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 3 How to Achieve a Usable Design Outline the main tasks involved Analyze the audience and the setting Do the research Develop a design plan
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 4 How to Test Your Document for Usability Qualitative testing Quantitative testing When to use which test
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 5 Usability Issues in Online Documents Online documents are used for different purposes than hard copy documents Online readers don’t usually need persuading Visuals help in online instruction Online documents are meant to be interactive Online readers can often get lost in hyperlinks
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 6 Guidelines for Testing Usability Identify the document’s purpose Identify the human factors Design a usability test Administer the test Evaluate the results
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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 7 Any Questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.ablongman.com/lannon.
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