1. Getting through the maze By Brett Oppegaard Washington State University – Vancouver Creative Media and Digital Culture 354.02 Digital Storytelling (Fall 2010)

2. From abstract to concrete As visualized by Jesse James Garrett, author of “User Experience Design”

3. Usability engineering knowledge to wield Heuristics Iterative design process How many evaluators does Nielsen recommend? Do you need a random sample of users? What are the four major steps of a usability test? Who is a representative user? What are realistic tasks? What is a typical usage scenario?

4. Waterfall compared to Iterative Design Courtesy of CommunityLiveJournal.com Courtesy of UMSL.edu

5. Do a usability test, now! Four major steps to a usability test, by Mike Kuniavsky Step 1: Define the audience and their goals Step 2: Create tasks that address those goals Step 3: Get the right people Step 4: Watch them try to perform the tasks