1. 2009 User's Conference David Cummings September 28, 2009

2. Twitter Hash Tag #csuc09

3. Thank You Customers Potential customers Partners Hannon Hill team members

4. Exciting Past 12 Months Over 30 new customers Launched our customer success community Released several versions of Cascade

5. New Customers New customers include Emory Healthcare, WestJet, and Miami of Ohio Signed our 100th higher ed client in December

6. Success Community Blog, wiki, knowledge base, forum, and idea exchange Powered by our new product eCrowds

7. New Hires and Office Jennifer, Jordan, Brent, Kat, and more Moved to a new office on the top floor

8. Cascade Releases Cascade 6.0 Cascade 6.2 Cascade 6.4 in public beta now

9. Strategy Cascade Server eCrowds

10. Cascade Strategy Focus on multi-site, multi-server management Best-of-breed approach Connector strategy

11. Cascade Delivery Server WordPress is our delivery server for Web 2.0 and social sites Simple integration at first Listen to customer feedback

12. eCrowds Soft launch earlier this year Powers our success community and several other communities No timeframe right now on making a push with it

13. Thank You We're honored you are here

14. Conference Notes Keynote speaker Tony White Documentation feedback slips Video testimonials on Tuesday Success forum User's Conf. discussion

15. One More Thing... Twitter Connector in Cascade 6.4