1. HUMAN BEHAVIOR UNDERSTANDING OWN BEHAVIOR UNDERSTAND OTHERS’ BEHAVIOR INTERACTIONS, TEAMS….

2. ATTITUDES FAIRLY LONG LASTING –BELIEFS –FEELINGS –BEHAVIORAL TENDENCIES AFFECT BEHAVIOR??

3. CHANGE ATTITUDES? LEARNING/EDUCATION CHANGE BEHAVIOR FIRST SIGNIFICANT EMOTIONAL EVENT

4. COGNITIVE DISSONANCE TWO THOUGHTS IN CONFLICT

5. JOB INVOLVEMENT ATTACHMENT, INTEREST IN JOB AFFECTS PERFORMANCE

6. ORGANIZATION COMMITMENT ATTACH TO ORGANIZATION, DEPT. AFFECTS PERFORMANCE? –DEPENDS ON ORG. GOALS/PERSONAL GOALS –REWARD TIED TO PERFORMANCE REDUCE TURNOVER

7. JOB SATISFACTION & PERFORMANCE SATISFACTION = PEFORMANCE? SATISFACTION PERFORMANCE? PERFORMANCE SATISFACTION?

8. JOB SATISFACTION & TURNOVER ABSENTEEISM OTHER??? –SERVICE INDUSTRY –SABOTAGE?

9. LOCUS OF CONTROL INTERNAL –INDIVIDUAL BELIEVES S/HE CONTROLS –MORE PROACTIVE EXTERNAL –OUTSIDE FORCES CONTROL EVENTS –MORE REACTIVE

10. SELF-ESTEEM BELIEF IN ONESELF ASSESSMENT OF WORTHINESS –HIGH SELF-ESTEEM SET HIGHER GOALS TAKE NON-TRADITIONAL JOB…..

11. SELF CONFIDENCE BELIEF IN ONES OWN ABILITIES –HIGH, MORE PROACTIVE –AFFECTS MOTIVATION...

12. EGO STRENGTH BELIEF IN ONE’S CONVICTIONS HIGH EGO STRENGTH –HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR

13. TOLERANCE FOR AMBIGUITY LOW - SEEK MORE ORDER HIGH - UNSTRUCTURED SITUATIONS OK

14. AUTHORITARIANISM PREFER ESTABLISHED ROLES PREFER ESTABLISHED ORDER

15. MACHIAVELLIANISM COMMON CONNOTATION: –SEEKS PERSONAL GAIN –ENDS JUSTIFY THE MEANS

16. PERSONALITY TYPE TYPE A –AGGRESSIVE –ACHIEVEMENT ORIENTED –PERHAPS PEFECTIONIST TYPE B –NOT AGGRESSIVE –LOWER NEED FOR ACHIEVEMENT

17. PERCEPTION STEREOTYPES BIASES PREJUDICES HALO/HORN PROJECTION

18. PERCEPTION SELECTIVE PERCEPTION –WHAT WE EXPECT –WHAT WE “KNOW” –FILTER COMMUNICATION ATTRIBUTION ASSUMED SIMILARITY

19. “MYERS-BRIGGS” EXTROVERT - INTROVERT INTUITION - SENSING THINKING - FEELING PERCEIVING - JUDGING