1. The Hybrid Librarian 24 October 2015 1

2. Panel Discussion Doreen Young - UCOL Associate Director Student Experience Karyn Thomson – UCOL Director Student Experience Mary Weddell – WelTec Manager, Resource Centre 2

3. No Librarians Where have they all gone? 3 Case Study 1 – Wellington Institute of Technology

4. Old Library

5. The Learning Commons

8. So what do the Customer Service team do? Circulation services Reserve collection support Level 1 IT help desk including e- learning issues Pastoral support Support for distance students Appointments for Learning Support – not just making the appointment but finding out what the student requires and decide on the appropriate support required. First point of contact for health services After hours registry services – payments etc Printing and photocopying services Level 1 reference services (under 5 minutes) Information literacy teaching Shelf management Referrals to Ability Service

9. What skills do the Customer Service team need? Reference skills Customer Service skills Excellent IT Skills Ability to work under pressure Cultural understanding Empathy Student centric High level communication skills Information Literacy skills Subject knowledge of the teaching areas Flexibility Ability to multitask in complex situations Financial skills

19. Director Student Experience Team (SET) Associate Director SET J.D TL HUB CENTRAL SET Student Resource Centre Specialised Services Library *SET Learning Services includes: FGC, Library, PEP & Coach role LEADER SET Health, International & Assoc. Student Services PN + WG JD TBA 0.5FTE Health*, International, Hardship, Scholarships, Student Relations PN + WG *(TL role in Health Centre Whanganui) LEADER SET Whanganui SET Library Learning Support PEPS

20. No Librarians Where have they all gone? Case Study 2 – UCOL

21. UCOL Whanganui

27. BEFORE THE LEARNING HUB UCOL Palmerston North

41. Weekday Head Count Statistics Daily Average 2010 % Increase March 49% April 56% May22% June 15%

42. Circulation Statistics 2010 % increase March 72% April 48% May 41% June 12%

43. Questions

44. Is the Library a profession or a place? Do we still need Librarians? Are the staff in these new roles librarians or do they need a new title? Are we training our librarians with the right skills? Is this the situation for academic libraries or is it across the profession? Why is there so much resistance to change?