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Restaurant Assistant CS410 – Fall 2004 Group 2
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Restaurant Assistant Group Members 15 December 2004 2
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Restaurant Assistant Industry problems and solutions RA design
Outline Industry problems and solutions RA design Possible risks Project plans/brief Milestones and deliverables Project budget Resource plan Staffing plan 15 December 2004 3
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Restaurant Assistant Problem Statement
Current restaurant methods used to monitor expiration dates and inventory are leading to profit and time loss. 15 December 2004 4
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Problem Characteristics
Restaurant Assistant Problem Characteristics Profit Efficient use of food inventory Expired food is thrown out Sick customers exposed to food-born illnesses Health standard inspections Fines Reputation Time Checking inventory that is needed Monitoring inventory conditions Keeping up with HAND WRITTEN reports 15 December 2004 5
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Thrown Out And Prepared
Restaurant Assistant Thrown Out And Prepared * Names of restaurants have been disclosed See SBIR page 48 15 December 2004 6
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Ideal Food Preparation Cycle
Restaurant Assistant Ideal Food Preparation Cycle Inspect Inventory Inspect Delivery Put In Inventory Prepare Food Place Order Inventory Cook Food Serve Food Low inventory Expired items Damaged items Received items not ordered Didn’t receive some items ordered Didn’t inspect food tags for expired items Didn’t discard bad food items Didn’t write down reports for expired items / food temperatures Poorly cooked item Supplier can’t fill your order Didn’t rotate inventory FIFO Didn’t update inventory report Prepared food in unsanitary conditions Didn’t follow recipe correctly Didn’t write down report on who made which prepared items Perfect Cycle Current Method See SBIR pages 7-11 15 December 2004 7
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Current Delivery Process
Restaurant Assistant Current Delivery Process Check Inv. Inventory Reorder Deliveries No Yes Suppliers Delivery Put Together Physical Reports Manager Check Delivery Vendors Incorrect Correct 15 December 2004 8
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Current Food Preparation Process
Restaurant Assistant Current Food Preparation Process FIFO Good Raw Food Inventory Delivery Check Temperature Prepared Food Items Prepared Food Inventory Bad Trash Manager Physical Reports Employees 15 December 2004 9
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Current Serving Process
Restaurant Assistant Current Serving Process Raw Food Inventory Prepared Food Inventory Expire Yes No Cooked Food No Yes Served Food Trash Manager Employees Physical Reports 15 December 2004 10
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Current Food Preparation Cycle
Restaurant Assistant Current Food Preparation Cycle Check Inv. FIFO Good Raw Food Inventory Reorder Deliveries No Check Temperature Prepared Food Items Prepared Food Inventory Yes Bad Cooked Food Suppliers Expire Yes No Delivery Put Together Trash Served Food Physical Reports Manager Check Delivery Employees Incorrect Correct Vendors 15 December 2004 11
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Restaurant Assistant Solution Statement
To develop a user-friendly monitoring system for the restaurant industry that will increase profit, decrease health inspection ratifications, and increase time for managers. 15 December 2004 12
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Restaurant Assistant Goals/Objectives Have more accurate forecasting
Improve Profit Identify expired food Prevent lawsuits Avoid health violations Eliminate Citations Maintain good reputation Save restaurant managers time Monitor their inventory Eliminate their written reports See SBIR page 6 15 December 2004 13
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Restaurant Assistant Ideal RA Method 15 December 2004 14 Perfect Cycle
Inspect Inventory Inspect Delivery Put In Inventory Prepare Food Place Order Inventory Cook Food Serve Food Notifies manager when inventory items are low and their shelf life Reports are generated with items that are: Damaged Not ordered Not received PDA/Barcodes used to update inventory Reports for manager each day on: Temp. readings for food items Shelf life for items Reports for each employee on what they made Perfect Cycle RA Method See SBIR pages 7-11 15 December 2004 14
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Solution Characteristics
Restaurant Assistant Solution Characteristics The Restaurant Assistant will not: Eliminate manager’s issues with their supplier Eliminate incorrect rotating of inventory Eliminate expired food to the trash Eliminate unsanitary conditions 15 December 2004 15
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Restaurant Assistant Hard Resources Software Database
Graphical User Interface (GUI) Drivers Hardware Integration Drivers Wireless barcode scanners Point of Sale (POS) touch screens Temperature sensors Personal Digital Assistant (PDA) See SBIR page 61 15 December 2004 16
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Restaurant Assistant Database Cycle Database Employees Resources
Products Deliveries LT LT LT LT LT LT Temp. Changes Inventory Schedule 15 December 2004 17
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Restaurant Assistant GUI See SBIR pages 57-60 15 December 2004 18
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Restaurant Assistant RA Delivery Process 15 December 2004 19 1 No Yes
Check Inv. Inventory Reorder Deliveries No Yes Suppliers Delivery Put Together Computerized Reports Manager Check Delivery Incorrect Correct Vendors Our System 2 See SBIR page 11 15 December 2004 19
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RA Food Preparation Process
Restaurant Assistant RA Food Preparation Process FIFO Good 3 Raw Food Inventory Delivery Check Temperature 5 Prepared Food Items Prepared Food Inventory Bad 4 Trash Employees Computerized Reports Our System See SBIR pages 11-12 15 December 2004 20
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Prepared Food Inventory
Restaurant Assistant RA Serving Process Raw Food Inventory 7 Prepared Food Inventory 6 Expire Yes No Cooked Food No 8 Yes Served Food Trash Employees Computerized Reports Our System See SBIR pages 12-13 15 December 2004 21
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Prepared Food Inventory
Restaurant Assistant RA Method 1 Check Inv. FIFO Good 3 Raw Food Inventory 7 Reorder Deliveries No Check Temperature 5 Prepared Food Items Prepared Food Inventory Yes Bad 4 Suppliers 6 Expire Yes No Cooked Food No Delivery Put Together Trash 8 Computerized Reports Yes Manager Check Delivery Served Food Employees Incorrect Correct Vendors 2 Our System See SBIR page 14 15 December 2004 22
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Source: Interview Data From All Restaurants
Restaurant Assistant Interview Report Interview Report Avoid Fines Benefit Lawsuits Benefit Health Inspections Avoid Restaurant Shutdown Would Buy the RA System Source: Interview Data From All Restaurants See SBIR page 45 15 December 2004 23
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Restaurant Assistant Interview data 15 December 2004 24
Source: SBIR page 51
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Restaurant Assistant Competition Matrix 15 December 2004 25
See SBIR page 49 15 December 2004 25
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Restaurant Assistant Risk Management Plan 3 1 7 4 2 6 5 10 9 8 Risk
Risk Detail 1 Customers avoiding a change in methodology 2 Delayed FDA approval 3 Invalid user input 4 Power outages causing data loss 5 Insufficient finances 6 Customers not familiar with technology 7 Problems integrating software drivers with hardware 8 Hardware Failure 9 Not being able to obtain hardware when needed 10 Delayed development schedule 3 1 7 4 2 6 5 10 9 8 See SBIR pages 71-74 15 December 2004 26
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Restaurant Assistant Management Plan
Use a mixed organizational structure Monitor financial factors to insure budget is met. Keep a close relationship with the customers to insure their needs are met. Market strategy needs to be thought out and executed to allow for high yielding profits Communication Methods Weekly meetings to forecast our development cycle Discussion board and cell phones See SBIR pages 32-34 15 December 2004 27
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Evaluation Plan – Using Team Software TSP
Restaurant Assistant Evaluation Plan – Using Team Software TSP Develop a strategy Plan the tasks Insure requirements are met Design based on requirements Implement the design Test the functionality Incorporate customer feedback Postmortem See SBIR pages 35-39 15 December 2004 28
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Restaurant Assistant Marketing Plan 15 December 2004 29
See SBIR page 46 15 December 2004 29
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Restaurant Assistant Initial Target Applebee’s APPB (NASDAQ NM )
Showed the most interest 1,585 locations in 49 states 100 or more new restaurants opening each year 1400 more potential locations estimated 75 % franchised , 25% company owned See SBIR pages 54,56 15 December 2004 30
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Restaurant Assistant Deployment Plan 15 December 2004 31
Applebee’s Locations 15 December 2004 31
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Restaurant Assistant Deployment Plan 15 December 2004 32
Applebee’s Locations 15 December 2004 32
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Restaurant Assistant Funding Plan
Obtain Small Business Innovation Research funding from National Science Foundation TOPIC: Information-Based Technologies (IT) SUBTOPIC: Applications, Data Mining and Management SBIR Funding Proposal Goal: $850,000 Phase 1: $100,000 Phase 2: $750,000 See SBIR page 70 15 December 2004 33
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Phase 0: Milestones and Deliverables
Restaurant Assistant Phase 0: Milestones and Deliverables Determine project - 9 September 2004 Major functional component diagram Prove feasibility – 20 October 2004 Work breakdown structure Competition matrix Establish project plan – 17 November 2004 Gantt charts Create SBIR proposal – 15 December 2004 Management plan Evaluation plan Develop website – 15 December 2004 Solution description Team member pages Research documents See SBIR page 82 See SBIR page 82 for Gantt chart 15 December 2004 34
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Phase 1: Milestones and Deliverables
Restaurant Assistant Phase 1: Milestones and Deliverables Revise Phase 0 plans – 24 January 2005 Revised major functional component diagram Create Phase 1 related documentation – 21 March 2005 Constructed user manual Consult legal advisors – 28 March 2005 Plan for obtaining a patent Create prototype – 6 May 2005 Document of system specifications Assembled prototype Revise SBIR for second phase grant – 6 May 2005 Documented second phase of grant proposal Revise web content – 6 May 2005 Updated solution description See SBIR pages 82-83 See SBIR page 83 for Gantt chart 15 December 2004 35
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Phase 2: Milestones and Deliverables
Restaurant Assistant Phase 2: Milestones and Deliverables Setup workplace – 13 June 2005 Office Attain legal documentation – 15 August 2005 Patent forms Construct marketing team – 16 September 2005 Acquire beta testers and customers – 12 September 2005 Construct a supported hardware list – 24 August 2005 List of supported hardware Develop software – 12 September 2005 Functional implementation Setup and monitor beta test – 2 February 2006 User reports Bug reports See SBIR pages 83-89 See SBIR pages for Gantt charts 15 December 2004 36
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Phase 3: Milestones and Deliverables
Restaurant Assistant Phase 3: Milestones and Deliverables Initiate Advertising – 1 June 2007 Updated website Pamphlets Establish corporate relationship Setup Customer Service Facility Phone support Onsite support Ship Product to Customers Physical solution See SBIR pages 89-91 See SBIR pages for Gantt charts 15 December 2004 37
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Restaurant Assistant Project Budget PHASE 1 PHASE 2 PHASE 3
Employment Costs $ ,161 Development Resources $ ,387 Resources per Unit $ ,195 Total Phase 1 Budget $ ,743 PHASE 2 $ 315,923 Resources (100 Units) $ 419,500 Total Phase 2 Budget $ 743,810 PHASE 3 $ 716,059 See SBIR pages 61-67 15 December 2004 38
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Resource Plan - Per Unit
Restaurant Assistant Resource Plan - Per Unit Part # of units Cost Database Server 1 $ Database Management Software $ Workstation $ Standalone scanner 1 per walk-in $ Handheld Scanner $ Temperature sensor $ Laser Printer $ Barcode Printer $ LCD touch screen, wireless $ Total Production Cost $4,195.00 See SBIR pages 63-64 15 December 2004 39
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Resource Plan - Development
Restaurant Assistant Resource Plan - Development Hardware Costs Price (each) Amt. Total Price Computer Workstations $ 5 $4,705.00 Network Color Laser Printer $ 1 $ Total Hardware Costs $4,985.00 Software Costs Microsoft .NET Professional $ 3 $1,512.00 Adobe CS Suite $ $ Microsoft Office Professional $ $1,000.00 Total Software Costs $3,402.00 Total Costs $8,387.00 See SBIR pages 61-62 15 December 2004 40
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Restaurant Assistant Staffing Plan – Phase 1 15 December 2004 41
Title Needed Salary (Yearly) Employment Duration (Days) Cost of Employment Software Engineer 2 $ ,569 25 $ ,285 Network Engineer/Lead Software Engineer 1 $ ,572 30 $ ,947 Computer Graphics Specialist $ ,561 5 $ Project Manager $ ,099 85 $ ,160 40% Overhead $ ,903 Total Employee Budget $ ,161 See SBIR page 65-67 15 December 2004 41
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Restaurant Assistant Staffing Plan – Phase 2 15 December 2004 42
Title Needed Salary (Yearly) Employment Duration (Days) Cost of Employment Software Engineer 2 $ ,569 80 $ ,713 Network Engineer/Lead Software Engineer 1 $ ,572 110 $ ,137 Computer Graphics Specialist $ ,561 10 $ ,732 Project Manager $ ,099 240 $ ,099 Technical Writer $ ,903 20 $ ,909 Quality Assurance Manager $ ,926 $ ,716 Marketing Manager $ ,410 150 $ ,006 40% Overhead $ ,325 Total Employee Budget $ ,923 See SBIR page 65-67 15 December 2004 42
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Restaurant Assistant Staffing Plan – Phase 3 15 December 2004 43
Title Needed Salary (Yearly) Employment Duration Cost of Employment Software Engineer 2 $ ,569 Annual $ ,138 Network Engineer/Lead Software Engineer 1 $ ,572 $ ,572 Computer Graphics Specialist $ ,561 $ ,561 Project Manager $ ,099 $ ,099 Technical Writer $ ,903 $ ,903 Quality Assurance Manager $ ,926 $ ,926 Marketing Manager $ ,410 $ ,410 Technical Support 5 $ ,800 $ ,000 40% Overhead $ ,588 Total Employee Budget $ ,059 See SBIR page 65-67 15 December 2004 43
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Restaurant Assistant Break-Even Analysis 15 December 2004 44
Units Needed To Break Even 340 Units To Be Sold (weekly) 10 Break Event Time (months) 8 See SBIR pages 68-69 15 December 2004 44
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Restaurant Assistant Industry problems and solutions RA design
Conclusion Industry problems and solutions RA design Possible risks Project plans/brief Milestones and deliverables Project budget Resource plan Staffing plan 15 December 2004 45
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