1. CONFIDENTIAL H. Balogh, K. Toal RDN Release 27 Features April 9, 2014

2. April 9, 2014| Release 27| CONFIDENTIAL Release Features Improved password reset process. Added functionality allowing users to add custom fields. [2]

3. Password Reset Enhancement Improved password reset process.

4. April 9, 2014| Release 27| CONFIDENTIAL Password Reset [4] In an effort to make the password reset process easier, RDN has made two changes to the password reset process in Collector Management on the user’s profile screen. 1.We added a new field called Password E-Mail. This field contains an email address that is only used for password resets. This allows lenders that do not want collectors to have email addresses on their profiles to still be able to use the Reset Password feature. RDN will initialize the new field with the first email that is in the collector’s regular email field. 2.When the Reset Password button is clicked, we will now display a pop-up dialog box that will allow you to enter an email address. The temp password will be sent to this email address. The default email shown on this pop-up will be the email address in the Password E-Mail field.

5. April 9, 2014| Release 27| CONFIDENTIAL Password Reset [5] When the Reset Password button is clicked, you will be presented with the following dialog box: When you click OK, you will see a second dialog box. This box shows the email address where the new password will be sent. The default value will be the value from the Password Email field. Note: you can change this email address if you wish, but you cannot leave it blank. If no email address is found, there will be an error and the failure will be noted on the main screen.

6. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [6] Lenders are now able to create custom fields that will be associated with their orders. These fields can be created for internal use only, or shared with your vendors. To manage custom fields, click on the Case Custom Fields on the Update Your Company Profile (You will need to have the Update Your Company Profile permission to access this screen The Case Custom Fields tab will only appear if the user has the new permission “Can Add/Edit Custom Fields” set on their profile.

7. New Custom Field Feature Added functionality allowing users to add custom fields.

8. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [8] Lenders are now able to create custom fields that will be associated with their orders. These fields can be for internal use only or shared with your vendors. To manage custom fields, click on the Case Custom Fields in Update Your Company Profile. (You will need to have the Update Your Company Profile permission to access this screen.) The Case Custom Fields tab will only appear if the user has the new permission “Can Add/Edit Custom Fields” set on their profile.

9. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [9] On the Case Custom Fields screen, you will see the icon to create a new field along with a list of your existing custom fields. The ID is an RDN internal name for this field. This name will be important if you are using RDN Web Services. Please contact Gene Tharp (gtharp@openlane.com) if you are using Web Services and need to work with these fields.gtharp@openlane.com

10. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [10] On the case details page, there is a custom fields section that will display the contents of all case custom fields. If you have Edit enabled, then you will see the custom fields in the Custom Fields Section of the case edit screen.

11. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [11] If you have “Visible To Agent” set to yes then the field will be displayed on the Agent’s case page in the Client Additional Information section. Note: agents are not able to edit these fields.

12. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [12] In MultiSearch, you will see your custom fields in the Custom Fields section. Classic MultiSearch: New MultiSearch:

13. April 9, 2014| Release 27| CONFIDENTIAL Case Custom Fields [13] When a custom field is removed, it will be marked in RDN as deleted resulting in the following: 1.The field is no longer available as a search field in MultiSearch 2.The field will not appear on the Add New Case screen 3.Cases with the field will still display the field and the field will also be editable on the case edit 4.You will not be able to add the field back – you can create a new field with the same name but it will not be the same field. Even though you may see the same name in MultiSearch, the search will not be against the old field You will be warned with the following message when you select the Remove Action:

14. April 9, 2014| Release 27| CONFIDENTIAL Further Information [14] Please contact Kathy Toal with any questions or for further information about these enhancements. 817-717-7117 kathy@recoverydatabase.net