1. Creating a Smartphone App to Assist Older People when Travelling by Public Transport The ASSISTANT Project Philip Barham (Transport & Travel Research) Presented by: Fiona McLean (Transport & Travel Research)

2. www.aal-assistant.eu ASSISTANT – The Essentials o Sponsored by the Ambient Assisted Living (AAL) Joint Programme, and NCPs in Austria, Finland, France, Spain and UK o 3-year project: €2.67m o June 2012 – May 2015 o Coordinator: Tecnalia (Stefan Carmien) Stefan.carmien@tecnalia.com

3. www.aal-assistant.eu Aims of ASSISTANT o To assist older people in using public transport o To enhance older people’s comfort and confidence when using public transport o To create a commercially viable product by 2017

4. www.aal-assistant.eu Target Audience “More mobile” older people (aged 65+) Limited experience of using public transport Limited experience with accessing information online

5. www.aal-assistant.eu Key Phases of Project Year 1: Concept Phase – User needs review and evaluations Year 2: Pilot Phase – evaluations Year 3: Prototype Phase – evaluations

6. www.aal-assistant.eu Concept Phase Informal interviews 3 Focus Groups – Austria, France, Spain Mock-ups of user interface

7. www.aal-assistant.eu Pilot Phase On-street evaluations –Helsinki, San Sebastián, Vienna Shadowing using “Wizard of Oz” techniques Informal interviews, travel diary, questionnaires

8. www.aal-assistant.eu Prototype Phase Happening this week! Training workshop and presentation 2 week testing with travel diary Technical support on call Evaluation questionnaire

9. www.aal-assistant.eu System Architecture

10. www.aal-assistant.eu Main Features of App o Requirement: A smartphone and a home PC o Travel support in planning a trip o Guidance on which vehicle to board o Notification of when to get off the vehicle o Navigation assistance to final destination o Active help for dealing with disruptions and service alterations o Personalised

11. www.aal-assistant.eu System: Finer Points o Presents “Push to User” information, i.e. only what the user needs to know, when the information is needed o Has an error trapping and contextualisation function – it expects errors o Can be personalised to each user’s physical and cognitive capabilities

12. www.aal-assistant.eu Alternative Navigation Modes CompassMap

13. www.aal-assistant.eu Challenges and Barriers Fast pace of app development Quality of GPS and its accuracy in the urban pedestrian environment Using two technologies together Low smartphone ownership & use among older people

14. www.aal-assistant.eu

15. Thank you for your attention! Further information at o philip.barham@ttr-ltd.com philip.barham@ttr-ltd.com o www.aal-assistant.eu www.aal-assistant.eu o @AAL_ASSISTANT o Linked In Discussion Group