1. RECORDS MANAGEMENT HCS449

2. Records Management  Urgent Care Clinic Merger  Problem: records management systems differ  Challenges  Implementation & Strategies  Collaboration  Teams & Roles  Solutions & Barriers

3. Challenges  Uniting clinics  Separate staffing groups  Charting systems  choose one or Keep both  Challenges of ERM  Employ outside trainers

4. Challenges  Sam’s clinic  Uses number code system Serial Unit Serial unit  Other clinic  Uses alphabetical system  Also uses electronic records  EMR  Competence  Expensive

5. Strategies to Avoid Conflict Manager conferences Staff training File checking Have employees select a system Paper vs. electronic If paper, select category & sub-category Began with new files Upsurge joint understanding

6. Welfares to Strategies  Employee-to-employee training  Saves time  Less missed work  Builds belief  Helps confidence  Great at join in both facilities’ staff

7. Implementation  Reducing Barriers  Practical Policies & Training  Enactment of Two Systems  Applying Procedures & Policies

8. Implementation with Little Disruption  Communication Needed  Eliminate interruptions  Patient Care Gratification  Dominant  Integrations Implementation  Encourage staff response  Computer Software System  User-friendly

9. Collaboration  Establish Strategies  Evade duplicating efforts Accountable Resources & Structural Efforts Organized = not squandered Orderly Development = synergistic outcomes

10. Collaboration Get Vital Data Identify Dynamics Address Urgencies Emphasize Implementation Worth Support Growth Achievement

11. Team Roles Define team objectives Choice medical records system Define best implementation Classify needs for success

12. Individual Roles Being the “Right” Person Being a Confident Person Having a Decent Attitude Eager to Work Hard

13. Barriers & Solutions  Poor teamwork  Slows implementation  Solution Inspire trust & respect Foster team environment through proceedings  Lack of Communication  Makes confusion, dissatisfaction  Solution Inspire open communication Q&A sessions

14. Conclusion  Overwhelmed Challenges  Pick a System  Include Staff  Solicit Response Endlessly  Apply Collaboration Methods  Quickly Address Anxieties  Inspire Communication  Endorse Optimistic Environment

15. References Alberto, J., & Herth, K. (2009). Interprofessional Collaboration within Faculty Roles: Teaching, Service, and Research. Online Journal of Issues in Nursing, 14(2), 5. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=109&sid=a79d7870-acc8-47cc-a5d5- 753a9c79d127%40sessionmgr110&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=rzh&AN=2010 504672 Chaivetta, KA. (2005, October 25). Merger integration strategies: planning for success is crucial part of m&a process. Retrieved from http://wraltechwire.com/business/tech_wire/opinion/story/1163237/ Colvard, M., Charles, S., & Kraft, S. (2004). Productivity Software On the Cheap. Review of Ophthalmology, 11(11), 23-26. Retrieved from http://ehis.ebscohost.com/eds/pdfviewer/pdfviewer?sid=66b3292a-4b74-46fd-a304- 391759d50b2f%40sessionmgr113&vid=3&hid=121. Curtis, R. S. (2001). Successful Collaboration Between Hospitals and Physicians: Process or Structure? Hospital Topics, 79(2), 7. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=109&sid=561a6b7e-5c2f-4cfb-ba50- 4ed18ee11231%40sessionmgr111&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=rzh&AN=2002 114474

16. References Free Management Library. (2011). Basic Overview of Various Strategic Planning Models. Retrieved from http://managementhelp.org/strategicplanning/models.htm Furukawa, M. F. (2011). Electronic Medical Records and Efficiency and Productivity During Office Visits. American Journal of Managed Care, 17(4), 296-303. Retrieved from http://ehis.ebscohost.com/eds/pdfviewer/pdfviewer?sid=66b3292a-4b74-46fd-a304- 391759d50b2f%40sessionmgr113&vid=7&hid=121. Harvard Business School. (2002). Your Company Strategy. Retrieved from http://hbswk.hbs.edu/archive/3020.html HCareers. (2009). How employee training benefits everyone. Retrieved from http://www.hcareers.com/us/resourcecenter/tabid/306/articleid/324/default.aspx O’Daniel, M. & Rosenstein, A. H. (2008). Patient Safety and Quality: An Evidence-Based Handbook for Nurses. AHRQ Publication No. 08-0043. Agency for Healthcare Research and Quality, Rockville, MD. Retrieved from http://www.ahrq.gov/qual/nurseshdbk University of Phoenix. (2011). Case Studies. Retrieved from University of Phoenix, HCS449 - Health Administration Capstone website.